Business Systems & Operations Coordinator-Oak Creek

Airoldi Brothers•Oak Creek, WI

2d•Onsite

About The Position

Airoldi Brothers & Co. is a family-owned and operated company with over 85 years of experience providing innovative truck leasing and transportation solutions. We are committed to exceptional customer service, operational excellence, and fostering a team-oriented environment. We are seeking an operationally minded individual to improve workflows, communication, reporting visibility, and operational systems across the organization. This role blends process improvement, Microsoft 365 coordination, reporting support, user support, and collaboration with outsourced IT partners to enhance team efficiency and consistency. The position will also contribute to the coordination and execution of operational improvement initiatives and internal systems-related projects. This is not a traditional help desk or infrastructure-focused IT role, but rather focuses on improving operational efficiency, organization, collaboration, and day-to-day workflow effectiveness across departments. The ideal candidate will be a strong communicator who is reliable, organized, eager to learn, and takes pride in supporting and improving the organization's operations and systems.

Requirements

Strong working knowledge of Microsoft 365 tools and applications
Strong organizational and communication skills
Process-oriented mindset with strong problem-solving ability
Comfortable working with non-technical users across departments
Ability to manage multiple projects and priorities simultaneously

Nice To Haves

Operational, logistics, manufacturing, or service-industry experience preferred
Desired experience with reporting tools, dashboards, SharePoint, Power BI, or workflow automation
Degree in business, information systems, operations, or related field preferred
Self-motivated and improvement-oriented
Strong follow-through and accountability
Comfortable balancing day-to-day support with longer-term improvement initiatives
Able to communicate effectively with both operational and administrative teams
Interested in helping build scalable operational systems and processes

Responsibilities

Identify and implement opportunities to improve workflows, communication, reporting visibility, and operational efficiency across departments.
Help reduce repetitive administrative tasks while supporting process consistency, organization, and standardization.
Assist in developing scalable operational procedures and systems that improve day-to-day effectiveness and reduce dependency on tribal knowledge.
Support and improve utilization of Microsoft 365 tools including Teams, SharePoint, OneDrive, and Outlook.
Help improve file organization, accessibility, collaboration workflows, user permissions, and communication standards across the organization.
Assist with onboarding, user setup, and overall information organization initiatives.
Support operational reporting, dashboards, and data visibility initiatives.
Help improve accessibility, organization, consistency, and flow of operational and management reporting information.
Assist leadership with reporting tools, operational metrics, and information organization.
Serve as the primary internal liaison with outsourced IT providers.
Provide first-level user support and coordinate technology-related needs across departments and facilities.
Assist with setup and coordination of new facility IT infrastructure in partnership with outsourced IT providers and Director of Operations.