Business Systems Operations Analyst

CACI•Reston, VA

2d•Onsite

About The Position

CACI is seeking an experienced Business Systems Operations Analyst to support the systems, tools, and processes used by our Business Development (BD) and BD Operations organizations. This role will provide day-to-day operational support for core business systems, helping ensure users receive timely support and systems and data remain accurate, reliable, and well maintained. Working closely with the Business Systems team and system product owners, the Analyst will independently manage day-to-day user requests and operational activities, troubleshoot issues, perform system administration and data maintenance, support testing and releases, and maintain system documentation. The role will serve as a key point of contact for system users, resolving issues within established processes and appropriately escalating complex issues or those requiring product-owner decisions. This is an ideal opportunity for a detail-oriented, customer-focused professional interested in developing expertise in enterprise business systems and operations. The successful candidate will be comfortable working in a fast-paced, service-oriented environment with multiple concurrent requests and priorities while identifying opportunities to improve processes and the user experience.

Requirements

2+ years of experience supporting business systems, applications, operations, data, or related functions
Hands-on experience supporting CRM platforms Salesforce, Dynamics or similar) and AI tools, including user administration, data maintenance, reporting, or troubleshooting
Strong attention to detail and commitment to data accuracy and quality
Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines in a fast-paced environment
Demonstrated problem-solving skills and ability to troubleshoot issues and determine when escalation is appropriate
Strong customer service orientation and ability to work effectively with users at varying levels of technical proficiency
Strong written and verbal communication skills
Proficiency with Microsoft Office applications, particularly Excel, Teams, and PowerPoint
Ability to learn new systems, processes, and technologies quickly

Nice To Haves

Experience with ticketing, request management, or user support processes
Experience with data quality, data validation, audits, or system administration
Experience supporting software releases, testing, or user acceptance testing

Responsibilities

Provide day-to-day operational support for Salesforce, SCORE, and other Business Development systems and tools
Own the intake, triage, tracking, and resolution of user requests and system issues, escalating complex or technical issues to system owners or development partners as appropriate
Perform routine system administration, user maintenance, access support, data updates, and other recurring operational activities
Monitor and support data quality through audits, exception reporting, data corrections, and coordination with users and system owners
Support system releases and enhancements through testing, data validation, issue tracking, and user acceptance activities
Maintain system documentation, standard operating procedures, user guides, FAQs, knowledge articles, and other support materials
Assist users with system functionality, processes, and reporting and provide individual or small-group training as needed
Execute recurring system processes, audits, reports, and operational activities according to established schedules and procedures
Coordinate with Business Systems Analysts, developers, reporting teams, and other partners to resolve issues and complete system-related requests
Identify recurring issues, user pain points, and opportunities for process or system improvement and provide recommendations to system owners
Support special projects, system enhancements, data cleanup efforts, and other Business Systems initiatives as needed