Business Systems Manager

TOCA Football•Dallas, TX

1d•Onsite

About The Position

As TOCA continues to scale, the systems that support daily operations must remain reliable, intuitive, and aligned with how TOCA Centers operate. We are seeking a Business Systems Manager to own the hands-on management and optimization of TOCA’s core operational platforms. This role ensures systems supporting scheduling, memberships, CRM, payments, and reporting function effectively and enable both guest experience and operational execution. You will work closely with TOCA Center teams, cross-functional partners, and technology vendors to maintain system reliability, improve usability, and identify opportunities to streamline workflows as the business grows.

Requirements

5–8 years of experience managing business systems or operational technology platforms within a multi-location or scaling organization
Experience supporting a distributed field organization and driving system consistency across locations
Experience with CRM systems, membership platforms, scheduling tools, or payment infrastructure
Strong troubleshooting, problem-solving, and organizational skills
Experience working with external technology vendors and managing support processes
Ability to translate operational needs into system configurations and improvements
Comfortable operating in a fast-growing environment with evolving systems and processes

Responsibilities

Serve as the primary point of contact for system-related questions, troubleshooting, and support across the organization
Partner closely with TOCA Center teams to resolve system issues and ensure platforms support daily operational needs
Coordinate with external technology vendors to resolve issues and maintain system performance
Build strong relationships with field teams to understand system challenges and identify opportunities for improvement
Ensure clear communication of system updates, changes, and best practices
Administer and configure core operational platforms, including membership systems, scheduling tools, CRM systems, payment platforms, and reporting tools
Ensure systems are configured accurately and aligned with operational workflows across TOCA Centers
Coordinate system updates, feature enhancements, and integrations with technology vendors
Document system configurations, workflows, and processes to support consistency and scalability
Identify opportunities to improve system usability and optimize workflows for TOCA Center teams
Maintain high system reliability and uptime across all operational platforms
Monitor system performance and proactively address issues impacting operations
Improve how systems support reporting, data accuracy, and decision-making
Identify and implement opportunities to reduce manual processes through improved system utilization and automation
Ensure systems effectively support both guest experience and day-to-day operations