Business Systems Manager

Medworks • Richmond, VA

6d • Onsite

About The Position

Medworks is seeking an experienced Business Systems Manager to lead and optimize the technology platforms that support our multi-state organization. This role owns our core business systems, including Salesforce, Power BI, and Microsoft 365, and serves as a strategic partner, ensuring these tools are scalable, reliable, and aligned with business needs.
You will oversee system governance, process optimization, integrations, and data accuracy while managing day-to-day administration of business systems and coordinating IT support efforts.

Requirements

• 2+ years of experience in business systems management, IT systems administration, or a similar role
• Strong Salesforce Administration experience (Salesforce Admin certification preferred)
• Hands-on Power BI experience, including data modeling, DAX, and dashboard development
• Experience administering Microsoft 365, Azure AD/Entra, and device management tools
• Demonstrated success improving workflows through technology and automation
• Strong communicator able to collaborate across technical and non-technical teams
• Analytical problem-solver who translates business needs into system solutions
• Highly organized with strong documentation and governance discipline
• Able to balance project-based work with operational support
• Comfortable working independently and making technical recommendations

Nice To Haves

• Experience supporting multi-state, field-based teams is a plus

Responsibilities

• Own the strategy, administration, and ongoing optimization of Salesforce, Power BI, Microsoft 365, and related business applications
• Identify and implement system improvements that enhance efficiency, accuracy, and usability
• Establish system governance, documentation standards, workflows, and best practices
• Evaluate and recommend new tools, integrations, and technologies to support growth
• Serve as Medworks’ primary Salesforce Administrator and subject matter expert
• Configure automations, workflows, validation rules, page layouts, and custom objects
• Manage users, roles, permissions, and overall data integrity
• Partner with Sales Leadership to improve CRM usability, reporting, and process alignment
• Oversee and troubleshoot integrations between Salesforce, Power BI, and operational platforms
• Develop and maintain Power BI dashboards for Leadership, Sales, and Operations
• Translate business requirements into clear, actionable reporting and insights
• Ensure data quality through effective modeling and transformation
• Support cross-functional decision-making with proactive analysis
• Oversee Tier 1–2 IT support processes (internally or through vendor partners)
• Manage third-party IT vendors and service-level expectations
• Oversee device lifecycle management, including setup, deployment, and maintenance
• Support onboarding and offboarding related to system access and devices
• Promote consistent IT security practices, backups, and system hygiene

Benefits

• Competitive salary based on experience
• Comprehensive benefits package, including medical, dental, vision, and retirement options
• Paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed