Business Systems Engineer
About The Position
This role provides advanced-tier technical support for business systems, acting as an escalation point for Tier 1/Tier 2 incidents. The Business Systems Engineer will perform system administration, maintenance, analysis, updates, and enhancements. Responsibilities include troubleshooting hardware and software issues, implementing approved solutions, and supporting system implementations and upgrades. The position also involves documenting system configurations, processes, and troubleshooting procedures, collaborating with vendors for issue resolution and system upgrades, and recommending process improvements and system optimizations. Additionally, the role will assist in training IT team members and end users and ensure compliance with established IT standards, policies, and security practices.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience
- Minimum 5 years’ experience in IT support or system administration
- Experience supporting enterprise-level systems
- Solid understanding of business systems architecture and functions
- Ability to work collaboratively with multiple teams and departments
- Proficiency with enterprise-class hardware, software, and networking
- Strong problem-solving skills in technical environments
- Ability to manage multiple tasks with strong time management skills
- Strong analytical and decision-making skills
- Ability to work independently and collaboratively in a fast-paced, high-demand environment
- Must be able to read, write, speak, and understand English clearly
Nice To Haves
- Experience with gaming systems, POS, kiosk technologies, or similar casino-specific tech is highly desirable
Responsibilities
- Provide advanced-tier technical support for business systems
- Act as escalation point for Tier 1/Tier 2 incidents
- Perform system administration, maintenance, analysis, updates, and enhancements
- Troubleshoot hardware and software issues and implement approved solutions
- Support system implementations and upgrades
- Document system configurations, processes, and troubleshooting procedures
- Collaborate with vendors for issue resolution, including system upgrade implementation planning, and problem resolution
- Recommend process improvements and system optimizations
- Assist in training IT team members and end users in system functionality
- Ensure compliance with established IT standards, policies, and security practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
