Business Systems Communication Lead

GEM Technologies, Inc.•Los Alamos, NM

6d•Onsite

About The Position

We are seeking a Business Systems Communication Lead to join our team supporting the Los Alamos National Laboratory! This position is full-time and will be based out of Los Alamos, New Mexico. Responsibilities Oversee and develop strategic and tactical communications for an important organizational change management component of the Lab’s effort to replace its legacy ERP business system with a modern enterprise platform. Work in tandem with the Program Change Manager, this role serves as a key communications advisor to project leadership, workstream leads, system integrator partners, and engagement teams. Lead communications planning across multiple workstreams and execute and deploy implementation strategies, helping teams anticipate communications needs and engage employees Lab-wide throughout the transition. Collaborate with critical internal partner organizations and external stakeholders throughout the project’s implementation. Coordinate the efforts of Lab multi-media staff, contribute to content development for internal audiences—including employees, managers, and other stakeholders—across a variety of channels, and maintain communication protocols across the program team. Help maintain consistent messaging and manage key communication vehicles, ensuring employees receive clear, timely information about upcoming changes, how staff may be affected, and how they will be supported and prepared for the transition to the new system.

Requirements

Bachelor’s Degree in English, journalism, communications, or a physical, life, or social science and 12+ years of relevant experience; additional, relevant experience may be considered in lieu of a degree.
United States (U.S.) citizen
Active or very recently active DOE “Q” Clearance or DoD “Top Secret” Clearance.
Thorough knowledge of English grammar and punctuation, and extensive experience in editing and writing.
Advanced proficiency using Microsoft Word
Baseline understanding of generative AI tools, prompt engineering, evaluating AI-generated content for accuracy and quality, and applying AI responsibly within organizational policies.
Strong communication skills and project-management experience with large, enterprise-wide initiatives.
Excellent writer and editor with sound judgment and the ability to work as a trusted partner to leadership.
Proficient in assessing challenges and creating and executing multi-channel communication campaigns that achieve specific, measurable goals.
Experience working with executive-level leaders on a wide variety of projects and products.
Ability to capture an executive’s “voice” and create successful communication materials — such as quotes or correspondence — without significant oversight.
Track record of taking communications to the next level by strategically integrating multimedia content (photos, video, and graphics) into campaigns that reach any audience where they are and drive results.
Experience working in a national laboratory or other large government organization.
Experience with procedures and other process/policy documents related to facility operations.
An ability to recognize and coordinate responses to potential third-party relationships that may be affected by the project.
Understanding of, and experience in, organizational change management principles and how to craft communications (including newsletters) that support employee adoption and engagement.

Nice To Haves

Previously worked on a multi-functional, large-scale business transformation project, particularly one involving SAP S/4HANA.

Responsibilities

Oversee and develop strategic and tactical communications for an important organizational change management component of the Lab’s effort to replace its legacy ERP business system with a modern enterprise platform.
Work in tandem with the Program Change Manager, this role serves as a key communications advisor to project leadership, workstream leads, system integrator partners, and engagement teams.
Lead communications planning across multiple workstreams and execute and deploy implementation strategies, helping teams anticipate communications needs and engage employees Lab-wide throughout the transition.
Collaborate with critical internal partner organizations and external stakeholders throughout the project’s implementation.
Coordinate the efforts of Lab multi-media staff, contribute to content development for internal audiences—including employees, managers, and other stakeholders—across a variety of channels, and maintain communication protocols across the program team.
Help maintain consistent messaging and manage key communication vehicles, ensuring employees receive clear, timely information about upcoming changes, how staff may be affected, and how they will be supported and prepared for the transition to the new system.