Business Systems & Automation Specialist

Wilson Company•Addison, TX

6d•$75,000 - $95,000•Hybrid

About The Position

The Business AI Automation & Integration Specialist is responsible for identifying, developing, implementing, and managing artificial intelligence, workflow automation, and systems integration initiatives across the organization. This role serves as the bridge between business operations, sales, customer service, finance, supply chain, and technology teams to drive productivity, scalability, data visibility, and business growth. The successful candidate will lead the company's AI strategy by evaluating emerging technologies, automating repetitive processes, integrating business systems, and ensuring employees are equipped to leverage AI tools effectively.

Requirements

Strong strategic thinking and business acumen
Strong project management and organizational skills
Ability to identify opportunities for automation and business process improvement
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to effectively communicate with employees, leadership, vendors, and cross-functional teams
Ability to manage multiple projects and priorities simultaneously
Strong understanding of business systems, automation tools, and data analytics
Ability to drive adoption of new technologies and processes
Bachelor's degree in Business, Information Systems, Engineering, Computer Science, or a related field preferred
Minimum of 5 years of experience leading business systems, automation, or digital transformation initiatives
Experience within industrial distribution, manufacturing, logistics, or supply chain environments preferred
Experience with ERP and CRM systems required
Experience with Microsoft Power Platform, Power Automate, Power BI, Microsoft Copilot, ChatGPT Enterprise, API integrations, workflow automation tools, and business intelligence platforms preferred
Experience with ERP platforms such as Epicor, Infor, SAP, Oracle, Microsoft Dynamics, TrulinX, or similar systems preferred
Valid driver’s license and acceptable motor vehicle record required.

Responsibilities

Develop and execute the company's AI and automation roadmap
Identify opportunities to leverage AI to improve efficiency, customer experience, and profitability
Evaluate emerging AI technologies and recommend solutions aligned with business objectives
Establish governance, policies, and best practices for AI adoption
Analyze current workflows and identify automation opportunities
Design and implement automated processes across our internal stakeholders (e.g. Customer Service, Sales Operations, Procurement, Inventory Management, Accounting, Human Resources, Marketing)
Measure and report productivity improvements and ROI.
Lead integration efforts between: ERP systems, CRM platforms, E-commerce platforms, Vendor portals, Business intelligence tools, Customer communication systems
Improve data flow and eliminate manual data entry
Develop AI-powered dashboards and reporting tools
Improve visibility into sales performance, inventory trends, customer behavior, and operational KPIs
Support executive decision-making through advanced analytics.
Act as the company's AI subject matter expert
Train employees on AI tools and automation platforms
Promote a culture of innovation and continuous improvement
Develop AI usage guidelines and training programs
Evaluate and manage relationships with software vendors and implementation partners
Oversee implementation budgets and project timelines
Ensure solutions deliver measurable business value
Stay current on emerging AI, automation, and integration technologies
Support organizational goals through technology-driven improvements
Perform other duties as assigned