Business Systems and Compliance Administrator
About The Position
We’re looking for a mid-level Business Systems & Compliance Administrator to support and maintain our core business applications - primarily Jira and Costpoint. This is a hybrid role combining hands-on system administration, user support and cross-functional collaboration, along with ownership of system and compliance documentation. You’ll work directly with internal stakeholders to keep systems running smoothly, resolve issues and maintain organized, audit-ready documentation in a fast-paced, security-conscious environment. This role reports to the Head of Information Technology.
Requirements
- 2+ years of experience in systems or application administration
- Strong hands-on experience with Jira
- Experience supporting ERP systems (Costpoint preferred, but similar experience accepted)
- Proven ability to troubleshoot and manage tickets in a support environment
- Excellent communication skills and ability to work with business users
- Strong organizational skills with the ability to manage and maintain structured documentation
Nice To Haves
- Experience working in or supporting compliance frameworks (CMMC, NIST 800-171, ISO, etc.) is a plus
- SQL, SSRS and/or Power BI experience
- Exposure to integrations or light scripting
- Experience in regulated or compliance-conscious environments
- Familiarity with CMMC, NIST 800-171 or similar frameworks
- Experience supporting audits or maintaining compliance documentation
Responsibilities
- Administer and support Jira and ERP systems
- Manage and resolve user tickets across multiple business applications
- Configure Jira workflows, permissions and system settings
- Assist with ERP user access and basic issue resolution
- Partner with teams to gather requirements and support system functionality
- Ensure data integrity, system performance and adherence to security best practices
- Document processes, maintain system and compliance documentation, and provide user training
- Support CMMC compliance efforts by maintaining documentation, tracking changes and ensuring alignment with controls
- Own and organize system security documentation, policies and procedures across IT systems
- Track system and configuration changes (Jira, ERP and related systems) and ensure proper documentation for compliance purposes
- Partner with IT and security leadership to support audit readiness and evidence collection
- Help maintain a structured, up-to-date repository of policies, SOPs, diagrams and related documentation
Benefits
- UPMC health coverage with FSA or HSA options
- Comprehensive dental, vision, and life insurance
- Fidelity 401(k) plan with employer match
- Free catered lunch every day with a vegan option
- 31 Days of PTO (including holidays)
- Comp time for company travel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
