Business Systems Administrator
About The Position
The Business Systems Administrator helps RightNow Media build, maintain, and improve the business systems that run daily operations — with Salesforce at the center, alongside the connected tools that support billing, scheduling, and related workflows. This role focuses on hands-on configuration, automation, integration upkeep, and documentation. Partnering with the business analyst and the Director, the Administrator helps define, build, document, and maintain solutions, and keeps the platform healthy, reliable, and well-documented. This is more than a ticket-closing role. The Business Systems Administrator helps ensure the organization's core systems are dependable, sustainable, and continually improving.
Requirements
- 2–4 years of hands-on Salesforce administration and build experience
- Proficiency with Flow, the data model, page layouts, and the security/permission model, plus configuration-level integrations
- Salesforce Administrator certification, or equivalent demonstrated experience
- Strong documentation and change-management habits
- Comfort working with ambiguity and evolving needs — helping shape solutions collaboratively rather than executing from a finished spec
- High attention to detail and a collaborative, service-minded approach to supporting internal teams
- Bachelor's degree in a related field, such as Information Systems, Business, or similar, preferred
Nice To Haves
- Salesforce Platform App Builder certification
- Experience with subscription/billing (e.g., Chargebee), tax (e.g., Avalara), scheduling (e.g., Calendly), or comparable SaaS integrations
- Experience maintaining integrations across multiple business systems
- Familiarity with change-management, testing, or release-management practices
- Interest in growing across additional business platforms over time
- Experience using AI tools to support build, documentation, troubleshooting, or workflow efficiency
Responsibilities
- Build and configure solutions in Salesforce — Flows, data-model changes, security, and configuration
- Work with the team to define solutions in discovery, then build them into well-structured, maintainable configurations
- Treat automation and configuration as maintained products, with clear documentation and lifecycle management
- Maintain healthy integrations between Salesforce and connected systems (billing, tax, scheduling, and others)
- Monitor, troubleshoot, and resolve platform and integration issues
- Own routine release management and sandbox work for assigned systems
- Document configurations, automations, and integrations in the system of record so knowledge is shared and durable
- Follow change-management, testing, and access-governance standards
- Regression-test changes against the automations they touch before release
- Serve as second-line support for requests that go beyond day-to-day administration
- Partner with the business analyst and stakeholders to deliver reliable, well-understood solutions
- Balance responsiveness to requests with consistency in standards and platform stability
Benefits
- Retirement plan plus employer matching
- Medical, life, and disability insurance plans
- Paid time off
- Paid holidays (including the week between Christmas & New Year)
- Conference and mission trip scholarships
- Family bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
