Business Systems Analyst

The Hanover Insurance Group•Worcester, MA

5d•$67,000 - $85,000•Hybrid

About The Position

The Business Systems Analyst (BSA) is responsible for designing, enhancing, and supporting business systems that drive organizational objectives and business outcomes. Serving as a key liaison between business stakeholders and technical teams, the BSA acts as the primary point of contact for system functionality, providing expertise on both business processes and technical capabilities. This role leverages a strong understanding of information systems, business operations, and process improvement to analyze business needs, elicit and document requirements, and support the development and implementation of effective technology solutions. The BSA ensures that business and technical requirements are clearly defined, communicated, and aligned with strategic goals.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or a related field
5-8 years of experience as a Business Systems Analyst supporting complex business and technology initiatives.
Proven ability to gather, analyze, and document business and technical requirements, collaborate with cross-functional teams, and deliver solutions that drive operational effectiveness.
Strong analytical, problem-solving, communication, and stakeholder management skills, with experience in data management, data analysis, data integration, and database technologies.
Demonstrated ability to identify process improvement opportunities, influence stakeholders, mentor team members, and translate business needs into scalable technology solutions.
Strong analytical, problem-solving, and communication skills with expertise in Finance, business process analysis, data governance, and systems implementation

Nice To Haves

Experience supporting corporate financial systems and related business processes is preferred, along with strong financial acumen and an understanding of financial planning, forecasting, reporting, and analytics.
Experience with financial concepts and analytics tools such as Essbase, SmartView, Oracle Cloud Products (Hyperion), VBA, and SQL is preferred, along with technical development skills in SQL, Essbase Calculation Scripts, Microsoft Access, and Visual Basic.

Responsibilities

Partners with business and technology teams to support, enhance, and optimize financial systems that drive business outcomes.
Gather and document business and technical requirements, analyzing processes, and delivering solutions that improve operational efficiency and support strategic objectives.
Serve as a key liaison between stakeholders, IT teams, and vendors, ensuring technology solutions align with business needs and enterprise standards.
Lead financial initiatives, support solution design, testing, and deployment activities, and provide guidance to team members while driving continuous improvement.