Sr. Business Systems Analyst

TD • Toronto, ON

2d • Onsite

About The Position

Business/Systems Analysis at TD is part of an enterprise-wide product and delivery ecosystem. The Business/Business Systems Analysis team acts as a bridge between business and technology, collaborating on critical initiatives to ensure secure and stable operations, develop new capabilities, and deliver seamlessly for both customers and colleagues. Our team works closely with corporate functions and technology, aligning with SAFe Agile, Practice Hub, and governance standards. Our organization is at the forefront of digital transformation, investing in technology and talent to drive innovation and growth. As a Senior Business Systems Analyst, you will play a critical role in shaping our future, influencing key decisions, and ensuring that our business systems create lasting value. You will have the opportunity to work with passionate professionals, expand your skills, and make a meaningful impact on the organization and its stakeholders. The Senior Business Systems Analyst is a pivotal member of our technology and business solutions team, responsible for bridging the gap between organizational strategy and technical execution. This role involves analyzing complex business processes, designing efficient systems, and ensuring that technology solutions drive tangible business outcomes. The Senior Business Systems Analyst acts as a trusted advisor to both business stakeholders and technology teams, facilitating collaboration to deliver solutions that support corporate objectives and enhance user experience.

Requirements

• Undergraduate degree in related field or relevant certifications (CBAP, PMP, Six Sigma) are highly desirable.
• Minimum 5-7 years of experience in business analysis, systems analysis, or related roles in a corporate environment.
• Solid knowledge and experiences in SAFe Agile methodology along with policies, procedures and practices, competitors, and market trends
• Demonstrated understanding of software development lifecycle (SDLC), business systems integration, and process automation tools.
• Experience with SQL, data analytics, and business intelligence platforms is a strong asset.
• Proficiency in using analytical software tools, MS Office, process modeling, data analysis methods and reporting techniques, and Atlassian (Confluence, Jira, and its installed add-ons)
• Exceptional critical thinking, problem-solving, and quantitative analysis abilities.
• Adept at breaking down complex issues and identifying root causes and actionable solutions.
• Attention to detail, highly organized, meticulous, and able to manage sensitive information with discretion and accuracy.
• Outstanding written and verbal communication skills, with the ability to tailor messages for technical and non-technical audiences.
• Experience leading meetings, presenting findings, and facilitating workshops required.
• Strong collaboration and relationship-building abilities.
• Comfortable working with cross-functional teams and influencing stakeholders at all organizational levels.
• Flexibility to adjust to changing business priorities and emerging technologies.
• Willingness to embrace and drive organizational change.
• Ardent to work multi-functionally and independently.

Nice To Haves

• Working knowledge of Salesforce platforms (e.g., Sales Cloud or Service Cloud) and their application in enterprise environments.
• Understanding of Salesforce data models, workflows, and integration patterns is considered an asset, particularly in supporting customer/colleague-centric business processes and solution design.

Responsibilities

• Collaborate with pod members/business stakeholders to plan, elicit, analyze, document, communicate and lead the delivery of detailed functional and non-functional requirements in alignment with Delivery Execution Framework (DEF) and TD Behavior Driven Design (BDD) Standards.
• Create and maintain detailed documentation including business requirements, process flows, use cases, user stories, and technical specifications. Ensure documentation remains current and accessible for reference and auditing purposes.
• Lead brainstorming and user story refinement sessions to ensure requirements are clearly understood by all stakeholders and meet the expected business needs/desired outcomes.
• Conduct comprehensive analysis of current capabilities, business processes and workflows (AS-IS), understand high level business requirements, identify areas for improvement, and recommend system enhancements (TO-BE) that align with best practices and business goals.
• May provide support with Business operational/process related analysis.
• Translate business requirements into system specifications, and collaborating with technology partners to build and test the proposed solutions while ensuring traceability to business requirements throughout.
• Ensure that proposed solutions are scalable, sustainable, and integrate seamlessly with enterprise architecture.
• Support testing efforts to ensure scenarios and results align to requirements and assist in implementation activities to achieve business outcomes.
• Act as the main liaison between business leadership and technical teams, offering expertise in business-technology matters and addressing system-related issues that pertain to business requirements and technical solutions.
• Liaise with third-party vendors and consultants as needed, ensuring their deliverables align with TD standards and business needs.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services.
• Familiarity with leveraging AI-enabled tools (e.g., Microsoft 365 Copilot, GitHub Copilot or similar) to enhance business analysis activities such as requirements elicitation, documentation, analysis, and traceability.
• Demonstrated ability to use AI responsibly to improve efficiency, quality, and consistency of deliverables while aligning with enterprise governance, compliance, and data privacy standards.

Benefits

• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs
• Regular development conversations
• Training programs
• Competitive benefits plan
• Online learning platform
• Variety of mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree