Business Systems Analyst

iA Financial Group•Montreal, QC

2d•Hybrid

About The Position

Build the future with us Are you driven by optimizing organizational tools and ways of working, and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Business Systems Analyst, you will play a key role in managing, evolving, and deploying the tools that structure how the organization operates. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Is known for their ability to manage and deploy organizational tools, content, and reference frameworks (intranet, guides, processes, frameworks)
Stands out for their strong communication and simplification skills, with the ability to make complex concepts accessible
Demonstrates strong ability to structure information effectively and intuitively, with a keen interest in user experience and tool clarity
Is recognized for their ability to collaborate with multiple stakeholders, including experts, managers, and operational teams
Has 3 to 7 years of experience in analysis, coordination, communication, or continuous improvement, ideally in a complex organizational environment
Demonstrates rigor and strong organizational skills, with the ability to manage multiple deliverables simultaneously
Shows proactivity and autonomy, with a strong focus on continuous improvement and delivering concrete impact
Advanced level of English and French proficiency, as the role involves interacting in person, via email, and through videoconferences with both French-speaking and English-speaking business units across Canada on a weekly basis. Tasks in English include leading meetings, delivering presentations, and writing emails with unilingual English-speaking partners.

Nice To Haves

Has knowledge of Lean, process management, or organizational performance (an asset)

Responsibilities

Manage, update, and evolve business system tools (frameworks, corporate calendar, management cycles, platforms, and related content)
Ensure consistency and quality of content in collaboration with subject matter experts and component owners
Coordinate contributions from various stakeholders to ensure tools reflect the organizational reality and evolving priorities
Structure and deploy tools across the organization while ensuring their integration into corporate processes and ways of working
Contribute, alongside Business Systems Strategic Advisors, to the development of the communication strategy
Lead and execute the business system communication plan by adapting messages, formats, and channels to different audiences
Produce clear, simple, and effective communication materials (presentations, intranet pages, guides, learning content, etc.) to facilitate tool adoption
Increase usage and adoption of tools by identifying barriers, proposing solutions, and supporting managers and teams
Support continuous improvement initiatives by integrating field learnings and adjusting tools to maximize their value