Sr. Business Systems Analyst - PLM

Chamberlain Group•Oak Brook, IL

1d•$85,500 - $162,975•Hybrid

About The Position

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC WindChill, Creo, and related applications. Requires a minimum 7 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent.

Requirements

Minimum 7 years’ experience in Information Technology, preferably applications development or configuration.
Minimum 5 years hands-on experience with PTC WindChill including hands-on configuration
At least one full lifecycle implementation of PTC WindChill including Blueprint phase
Minimum 5 years working with business processes related to PLM such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools
Strong skills in systems analysis, problem analysis, troubleshooting, and technical error resolution.
Strong working knowledge of software development lifecycles and how to take a solution from concept through design, development, testing, and deployment including release and change management.
Strong business requirements analysis skills; ability to develop alternatives, identify pros and cons, and recommend preferred systems solutions to business problems.
Strong data analysis skills and ability to translate business reporting needs into specific technical requirements and report designs.
Builds strong relationships with stakeholders; appropriately manages stakeholder expectations; collaborates effectively.
Able to create work breakdown structure and project plans and manage execution for small projects.
Communicates clearly and effectively in both written and verbal communications; able to clearly explain technical solutions to a business person.
Able to travel occasionally domestically

Nice To Haves

Master's degree in Computer Science
Experience with CAD tools such as Creo
Experience with PTC MPMLink and ProjectLink
Experience with Atlassian software
Experience in a consumer durable goods manufacturing company or equivalent

Responsibilities

Design, configure, develop, test, implement, and support applications that enable PLM business processes, focused on PTC WindChill, Creo, and related applications
Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements
Collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
Collaborate with application developers to create functional specifications for custom development that adheres to design guidelines and industry best practices
Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects
Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and path to resolution
Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts.
Research and represent industry best practices
Plan and manage small projects leveraging appropriate project management methodology
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.