Business Systems Analyst

Tract Capital Management, LP•Denver, CO

8d•$90,000 - $115,000

About The Position

As a Business Systems Analyst, you'll work closely with business teams and the Process & Technology team to understand how work gets done and shape the systems that support it. You'll help teams define their needs, translate them into system and process changes, and guide those changes from planning through rollout and adoption. The role blends process analysis, system configuration, project coordination, and user support, making you a key partner in how Tract Capital operates and grows. This is not primarily a data analysis or reporting role. The focus is on understanding a business problem, designing the right process and system change, and following it through until people are using it successfully.

Requirements

Bachelor's degree in Business, Computer Information Systems, or equivalent experience
3+ years of business analyst or business systems analyst experience implementing process or system changes
Experience taking process or system changes from requirements through testing, rollout, and user adoption
Experience writing requirements or acceptance criteria that were used to build and test a solution
Experience with ERP or CRM platforms (NetSuite preferred; Salesforce a plus)
Strong skills in process mapping, workflow documentation, and testing coordination
Excellent communication, facilitation, and problem-solving abilities
Confidence working across Finance, Sales, Operations, and technology teams

Nice To Haves

Telecommunications engineering or operations experience
Large, complex program management experience
Lean Six Sigma certification (Green/Black Belt)
Familiarity with process architecture, UML, or BPM tools

Responsibilities

Partner with Sales, Operations, and Finance to understand goals, workflows, and challenges, and define the problem before proposing a solution
Translate findings into clear requirements, business rules, acceptance criteria, and actionable solutions
Document current and future processes, including handoffs, controls, and approvals
Configure system elements (workflows, approval logic, data fields, forms) or coordinate with technical teams when development is required
Plan and coordinate testing, including test scenarios and user acceptance testing, and ensure changes meet business needs before go-live
Plan rollout and follow through after launch, tracking open issues, decisions, and dependencies until they are resolved
Create reference materials and deliver live or recorded training sessions to support adoption
Monitor support requests to identify recurring issues and opportunities for improvement
Maintain clean system rules, data structures, and permissions to support stability and scalability