Business Systems Analyst (ON, AB, or BC)
About The Position
As the first and fastest-growing Canadian Insurtech, software is the heartbeat of Square One. We recognize the transformative power of technology, especially when disrupting a "sleepy" industry. Our entire team is dedicated to continuous technological evolution—scaling our business and making insurance interactions effortless for our customers. As we grow across Canada, so do our ambitions. We are expanding our high-performance product development team to launch new features, automate complex business processes, and integrate AI and Large Language Models (LLMs) to further enhance our customer experience and streamline our operations. Square One’s focus on technology is redefining the insurance landscape. We’ve built a modern, proprietary web-based platform from scratch that handles: Customer Management, Online Sales & Support, Policy Lifecycle Management, and Claims Reporting & Fulfillment. As a Business Systems Analyst, you are at the intersection of business strategy and technical execution. We are big enough to provide world-class resources and small enough that your work—including initiatives that incorporate AI-driven workflows—will be felt by thousands of users daily. We value doing things right over doing them fast, ensuring a stable, long-term impact.
Requirements
- Degree or diploma in a technical or business-related field.
- 3+ years in a Business Systems Analyst role or similar.
- A practical understanding of how technology (including AI) solves real-world business challenges; active use of AI in understanding system design and refining requirements.
- Experience and a strong working knowledge of LLM capabilities and how they can be applied to business automation.
- Strong investigative skills using SQL Queries to analyze data and inform system requirements.
- Exceptional ability to translate abstract concepts into clear, actionable technical requirements for developers.
- Proven track record of meeting deadlines and adapting to changing business needs under pressure.
Nice To Haves
- Experience with wireframing and prototyping tools
- Experience developing business or functional requirements for projects involving AI-driven workflows or AI-enabled product features.
- Experience in Insurance (Home/Auto), Fintech, or a high-growth startup environment.
Responsibilities
- Requirement Architecture: Liaise with business groups to capture change requests, perform gap analysis, and translate business needs into detailed functional requirements.
- AI Integration & Automation: Identify opportunities to leverage LLMs and AI tools to automate manual tasks, enhance customer support workflows, and improve data extraction processes.
- System Design: Lead idea sessions and develop requirements for new systems to optimize business processes and information flow.
- Quality Advocacy: Partner with the QA team to ensure test plans are exhaustive and align with the original business intent.
- Documentation: Maintain high-quality system documentation that serves as the "source of truth" for our evolving tech stack.
Benefits
- Competitive base salary
- Participation in the corporate profit-sharing plan
- 3 weeks of vacation to start; 4 weeks after 3 years
- Ability to work from home
- Flexible medical, dental, vision, and extended health care
- Employee assistance program
- Short-term and long-term disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
