Business Systems Analyst - Salesforce
About The Position
Kforce has a client that is seeking a Business Systems Analyst (Salesforce CRM) in Pleasanton, CA (4 days onsite per week) for a 6-12 month contract. Key Responsibilities: Partner with business and technical teams to gather document and analyze requirements for Salesforce Sales Cloud Marketing Cloud and other initiatives Develop Business Requirement Documents (BRDs) Product Requirement Documents (PRDs) user stories and acceptance criteria in partnership with Product and Engineering teams Build user journeys process flows and system diagrams to communicate business processes and solution designs Support backlog management and grooming with clear prioritization aligned to business goals Collaborate with engineering and QA during development and UAT to ensure solutions meet expectations Maintain up-to-date documentation in Confluence and track progress in Jira Create executive-ready PowerPoint presentations and Smartsheet reports to summarize milestones progress and recommendations Act as a subject matter expert on Salesforce capabilities and data flows identifying opportunities to optimize processes and system usage Support change management end-user training and documentation for new feature releases and enhancements 3-5 years of hands-on experience as a Business Systems Analyst supporting Salesforce CRM (Sales Cloud or Marketing Cloud) Strong proficiency in Jira and Confluence for tracking and documentation Proven experience creating BRDs PRDs user stories acceptance criteria and process documentation Skilled in creating journeys workflows and diagrams using Lucidchart Visio or Miro Strong communication presentation and documentation skills for both technical and non-technical audiences Experience building executive presentations and managing deliverables through Smartsheet or similar tools Working knowledge of Salesforce functionality data models and integration patterns
Requirements
- 3-5 years of hands-on experience as a Business Systems Analyst supporting Salesforce CRM (Sales Cloud or Marketing Cloud)
- Strong proficiency in Jira and Confluence for tracking and documentation
- Proven experience creating BRDs PRDs user stories acceptance criteria and process documentation
- Skilled in creating journeys workflows and diagrams using Lucidchart Visio or Miro
- Strong communication presentation and documentation skills for both technical and non-technical audiences
- Experience building executive presentations and managing deliverables through Smartsheet or similar tools
- Working knowledge of Salesforce functionality data models and integration patterns
Nice To Haves
- Salesforce Business Analyst Certification
- Experience in startup or fast-paced environments supporting product management or CRM transformation
- Familiarity with Agile or Scrum methodologies
Responsibilities
- Partner with business and technical teams to gather document and analyze requirements for Salesforce Sales Cloud Marketing Cloud and other initiatives
- Develop Business Requirement Documents (BRDs) Product Requirement Documents (PRDs) user stories and acceptance criteria in partnership with Product and Engineering teams
- Build user journeys process flows and system diagrams to communicate business processes and solution designs
- Support backlog management and grooming with clear prioritization aligned to business goals
- Collaborate with engineering and QA during development and UAT to ensure solutions meet expectations
- Maintain up-to-date documentation in Confluence and track progress in Jira
- Create executive-ready PowerPoint presentations and Smartsheet reports to summarize milestones progress and recommendations
- Act as a subject matter expert on Salesforce capabilities and data flows identifying opportunities to optimize processes and system usage
- Support change management end-user training and documentation for new feature releases and enhancements
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What This Job Offers
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
