Business Systems Analyst (Airport and RSW)
About The Position
The Business System Analyst serves as a liaison between IT and the ATW and Recycling Solid Waste departments. This role provides information and assistance to computer system users regarding computer software, manages technology specific to ATW/Recycling & Solid Waste, makes recommendations regarding procedures, equipment, and software to meet departmental needs, and coordinates the design, development, and maintenance of software applications. The duties involve working with the Appleton International Airport and the Outagamie County Recycling and Solid Waste Department, requiring travel between departments. The position is in-person and requires legal authorization to work in the United States; employment visa sponsorship is not provided.
Requirements
- Associates Degree in computer related field with three to five years of experience in computer systems, project coordination, system development or communication.
- Must possess and maintain a valid drivers license.
Nice To Haves
- Government experience preferred.
Responsibilities
- Leads network infrastructure expansions and additions on behalf of ATW/RSW department.
- Troubleshoot and manage department specific network connectivity issues with existing and future hardware/software vendors.
- Manage outside vendor hardware/software installations and updates.
- Maintains department specific software applications, including configurations and updates.
- Primary internal contact for software, hardware, network and other IT related needs.
- Research and recommend new technology solutions and enhancements to data systems, procedures and methods of operation.
- Coordinates equipment moves and setups.
- Assists with county IT software/hardware application rollouts and troubleshooting.
- Maintain department technology inventories.
- Participate in department technology business case development process.
- Assist staff with technological equipment such as computers, cameras, copy/fax/printer machine, badging equipment, etc.
- Organize and assist IT with hardware replacements, software upgrades, and operating system upgrades.
- Remain knowledgeable in IT policy and basic cybersecurity concepts.
- Working with the IT Department, tests and verifies requested program changes and provides necessary feedback.
- Submits user security access and project requests to the IT Department.
- Adds/Removes system users and assists users with system password resets.
- Assist in annual department budgeting and technology project planning.
Benefits
- Benefit options and paid time off for team members that work 20+ or more hours per week.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
