Business Systems Analyst

Hinge Health • San Francisco, CA

3d • $100,800 - $151,200 • Hybrid

About The Position

We are seeking a Business Systems Analyst to join our Finance Systems team, to support and improve our core finance applications, with a primary focus on NetSuite and Zip. In this role, you’ll split your time between day-to-day operational support and larger cross-functional projects that enhance our Procure-to-Pay, Order-to-Cash, and Record-to-Report processes. You’ll work closely with Strategic Finance, Revenue Operations,, Accounting, Procurement, Supply Chain, Data Science, and IT to translate business needs into scalable, well-controlled systems and workflows.
This is a critical role that will directly shape how Hinge Health’s finance organization operates as we scale our hypergrowth public company. You will work at the intersection of finance domain expertise and technical implementation, partnering with the operational teams, engineering teams, and finance stakeholders to build a world-class financial systems foundation.

Requirements

• 5+ years of experience as a Business Analyst or Business Systems Analyst supporting finance or ERP platforms in a SaaS, healthcare, consulting, or similar environment.
• Strong hands‑on experience with NetSuite finance modules (e.g., core financials, Procure‑to‑Pay, Order‑to‑Cash, Record‑to‑Report), including configuration, saved searches, and workflows.
• Experience configuring and supporting Zip or a similar intake‑to‑procure / procurement request tool (e.g., managing queues, workflows, rules, and objects to design and maintain approval flows).
• Demonstrated strength in requirements gathering and process mapping: translating stakeholder needs into clear user stories, functional specifications, and systems designs.
• Solid understanding of fundamental accounting processes (e.g., General Ledger, multi‑entity consolidation, intercompany accounting, management reporting).
• You are a systems‑minded finance partner who enjoys diving into both the business process and the underlying configuration details to find pragmatic, scalable solutions.
• You are a learn‑it‑all: you actively seek feedback, ask great questions, and iterate quickly when priorities shift in a high‑growth environment.
• You communicate clearly and concisely with both technical and non‑technical partners, building trust with stakeholders across Finance, Procurement, Legal, IT, and vendor teams.
• You are analytical and detail‑oriented, comfortable digging into transactional data to troubleshoot issues, validate changes, and ensure data integrity.
• You thrive in ambiguity, can balance operational support with project work, and take ownership to move workstreams forward without needing perfect information.

Nice To Haves

• Experience with NetSuite development or adjacent technical skills (e.g., SuiteScript, integrations, RESTlets) and/or proficiency with SQL, Python, or scripting languages for data analysis and integration support.
• Prior experience implementing or scaling Zip or similar AP/procurement platforms at a growing company.
• Exposure to SOX compliance requirements, internal controls for finance systems, and/or ITGC processes in a public‑company environment.
• Familiarity with other finance‑adjacent systems (e.g., Avalara, Workday, bank integrations, 3PL carriers, contract lifecycle management tools, data warehouses/BI tools).
• Experience with AI‑driven or automation solutions in finance or business systems.
• Educational background in Accounting, Finance, Information Systems, or a related field, or equivalent practical experience.

Responsibilities

• Build a deep understanding of Hinge Health’s Procure‑to‑Pay, Order‑to‑Cash, and Record‑to‑Report processes and how they map into NetSuite and Zip.
• Take ownership of day‑to‑day support for NetSuite and Zip, including triaging user issues, executing configuration updates, and managing permissions.
• Document current finance systems processes, configurations, and key integrations to establish a clear baseline for future improvements.
• Partner with Accounting, Procurement, Supply Chain, and Revenue Operations to streamline Zip intake, approval, and payment workflows (e.g., vendor onboarding, purchase requests, contract approvals, vendor payments) while maintaining alignment with finance policies and controls.
• Enhance NetSuite configuration across core finance modules (e.g., vendors, items, PO and invoice flows, journal entries, basic workflows/scripts) to reduce manual work and improve data quality.
• Collaborate with stakeholders to define and deliver reporting and dashboards that increase visibility into spend, purchasing cycle times, accruals, and other key finance metrics.
• Contribute to systems projects across the full lifecycle: discovery, requirements, design, testing, deployment, change management, and post‑launch support.
• Serve as a go‑to partner for Finance and cross‑functional teams on how to translate business needs into scalable systems designs and well‑controlled workflows.
• Lead initiatives to tighten SOX‑aligned controls, close process gaps, and improve audit readiness across finance systems.
• Help shape the roadmap for integrations between NetSuite, Zip, and adjacent systems (e.g., HRIS, T&E, contract management, data warehouse/BI), working closely with IT/Engineering.
• Champion best practices, training, and documentation so finance stakeholders can adopt new capabilities confidently and maintain high‑quality transactional data at scale.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree