Business Systems Analyst (Perceptive Content/ServiceNow)
About The Position
The Business Analyst II in the Office of Information Technology (OIT) provides procedural guidance, and one or more of the following: process improvement recommendations, business requirements planning, system configuration management, systems implementation and delivery, service management, application testing, quality control, project management, and advanced reporting to user departments for specific application software used by departments. The Business Analyst II will also perform advanced analysis of exception conditions, error processing, workflow efficiencies, for multiple software applications used by departments that they support. This role is not a business analytics position. The Business Analyst II will lead end-to-end business analysis for Perceptive Content and ServiceNow, including stakeholder discovery, requirements definition, workflow design, access review, and evaluation of automation and integration opportunities to deliver secure, auditable, and sustainable solutions aligned with SDLC practices. They will produce and maintain clear documentation and coordinate solution delivery with developers, platform administrators, and functional stakeholders to ensure implemented workflows meet approved requirements and are supportable in production. They will also work with campus partners to establish relationships, streamline processes, and improve workflows.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Math, Economics, or equivalent experience.
- Three (3) years of experience or seven (7) years of any combination of education, experience or training.
Nice To Haves
- Four (4) years’ experience or eight (8) years of any combination of equivalent education, experience, or training.
Responsibilities
- Work with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures.
- Perform advanced problem/root cause analysis of business processes, work-flow processes, and advanced troubleshooting for user departments.
- Develop business process documentation and configuration guides.
- Work with specialized software specific to OIT area of responsibility to provide data input for analysis and reporting.
- Train/Mentor less experienced business analysts with business process designs, testing, quality control and reporting requests from users.
- Act as a liaison on behalf of the Office of Information (OIT) and departments for technology related communications and meetings with technical staff/vendors as needed.
- Identify and develop practices and business processes as requested by business areas.
- Lead end-to-end business analysis for Perceptive Content and ServiceNow, including stakeholder discovery, requirements definition, workflow design, access review, and evaluation of automation and integration opportunities to deliver secure, auditable, and sustainable solutions aligned with SDLC practices.
- Produce and maintain clear documentation and coordinate solution delivery with developers, platform administrators, and functional stakeholders to ensure implemented workflows meet approved requirements and are supportable in production.
- Work with campus partners to establish relationships, streamline processes, and improve workflows.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
