Business Systems Analyst (SCM System Support) Korean Bilingual Required

SBT Global, Inc. • Plano, TX

22h • Onsite

About The Position

A specialist to support SCM systems by communicating with business users, Headquarters in Korea and reviewing SCM-related data in NERP/Web Systems with fundamental knowledge of SCM processes, database structure and system interfaces. The role will primarily act as the first point of contact for SCM system-related inquiries, resolve administrative problems by analyzing information such as Forecast, Allocation, Channel Data (Sell-Out, Inventory), and other SCM information, and also ensure data integrity between SCM systems. Attends meetings with business users, summarizes meeting notes, and communicates with dev team in Headquarters in Korea to deliver business needs and requirements to enhance business operation processes. Validates new features and functionalities implemented in SCM systems, trains users, and provides feedback to the HQ dev team. Maintains data interfaces between SCM systems, and provides continuity of work operations to business by monitoring and discovering irregularities. Responsibilities cover the entire SCM system operations and provide technical and advisory resources to resolve problems and expedite support requests.

Requirements

• Able to analyze SCM related processes, data and understand data interfaces between multiple systems.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• BS/BA or higher in information management-related field.
• Bilingual (Korean) required.
• Ability to work independently or within a team environment.
• Ability to multi-task and deliver high-quality work under tight deadlines is essential.
• Ability to work in a fast-paced environment is required.

Nice To Haves

• 5+ years of functional experience in Supply Chain Management area (Forecasting, RTF, and Allocation) is a plus.
• Advanced Planning system experience is a plus.
• Goal-oriented and self-motivated.
• Candidate can use Gen AI such as Claude Chat, Cowork - plus.

Responsibilities

• Act as the first point of contact for SCM system-related inquiries.
• Resolve administrative problems by analyzing information such as Forecast, Allocation, Channel Data (Sell-Out, Inventory), and other SCM information.
• Ensure data integrity between SCM systems.
• Attend meetings with business users, summarize meeting notes, and communicate with the dev team in Headquarters in Korea to deliver business needs and requirements to enhance business operation processes.
• Validate new features and functionalities implemented in SCM systems, train users, and provide feedback to the HQ dev team.
• Maintain data interfaces between SCM systems.
• Provide continuity of work operations to business by monitoring and discovering irregularities.
• Provide technical and advisory resources to resolve problems and expedite support requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level