Business Systems Analyst

HOLT INTERNATIONAL CHILDREN'S SERVICES INC•Eugene, OR

73d•Hybrid

About The Position

The Business Systems Analyst (BSA) combines aspects of both data analysis and systems analysis. This role will analyze business processes, gather requirements, and support the design, implementation, and optimization of information systems that enable program delivery, fundraising, monitoring and evaluation. The role will leverage and provide data to identify areas for improvement, efficiency gains, and better business decisions. Duties will include helping the organization decide how best to use its existing technology or integrate new ones into existing systems.

Requirements

Bachelor’s degree in a related field and three (3) years of experience, or combination of education and experience.
Relevant experience and strong analytical, communication, and problem-solving skills are crucial.
Demonstrated proficiency and/or ability to master IT Systems including: Blackbaud CRM, Luminate Online, MS Dynamics, Power BI, MS Office, ManageEngine.

Nice To Haves

Proficiency in Power BI, SQL, and Power Automate preferred.
Knowledge of data integration and reporting.
Knowledge of CRM and database systems.
Technical support skills.

Responsibilities

Gather and document detailed business requirements from stakeholders, translating them into clear, concise, and actionable technical specifications.
Conduct process mapping to identify gaps, inefficiencies, and opportunities for improvement.
Support the development, customization, and deployment of systems (CRM, ERP, M&E platforms, grants management, etc.).
Partner with vendors to ensure solutions align with user needs and organizational policies.
Participate in testing new systems or system updates to ensure they meet requirements and function as intended, and they support the implementation process.
Assist in facilitating user acceptance testing (UAT) and coordination of rollouts.
Communicate effectively with various stakeholders, including business users, technical teams, and management, ensuring a clear understanding and alignment on project goals.
Troubleshoot system issues, provide support to users, provide enhancements and work to optimize system performance.
Develop user guides, training materials, and process & design documentation.
May lead or participate in projects, ensuring they are completed on time, within scope, and within budget.
Maintain Holt’s databases, assist in data migration and mapping during system implementation, build reports and visualizations that highlight KPIs that support the decision-making process.