Business Systems Analyst - Business and Enterprise Services

City of Sunnyvale•Sunnyvale, CA

3d•Onsite

About The Position

The City of Sunnyvale is hiring a Business Systems Analyst – Business and Enterprise Services in the Finance Department! This is a regular, full-time employment opportunity. Enterprise Resource Planning System Support – The Business Systems Analyst assigned to this role will provide complex analytical support for the maintenance and/or modification of the City’s utility billing, business license, backflow administration, and cashiering technology. They will serve as functional experts and as liaisons between the Finance Department, business users, and Information Technology Department Staff, vendors, and service providers. The Analyst will report to the Utility Billing Manager. This position provides support to an on-site customer service team and adheres to a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is required to be fully present on-site for the duration of their work hours. The eligibility list established from this recruitment may be used to fill current and future vacancies. DEFINITION Under direction of assigned supervisor or manager , provides complex analytical support to the maintenance and/or modification of existing systems and development of new modules/functions in one or more areas/systems in coordination with the Information Technology Department serving as liaison between business users and information technology staff, vendors and service providers; and performs related work as required. DISTINGUISHING CHARACTERISTICS Positions in the Business Systems Analyst classification are allocated to departments where incumbents serve as a liaison between departmental business system users and information technology staff, vendors, and service providers. Business Systems Analysts have knowledge of both departmental and/or program operations and information system capabilities. The Business Systems Analyst classification is distinguished from Information Technology classifications in that incumbents in the latter classes have primary responsibility for the technical aspects of system development, design, construction, modification, maintenance, infrastructure and security, require a higher level of technical education and experience, and context switching between various types of systems. Business Systems Analysts are responsible for application administration of a single complex system, the conceptual and operational aspects of adapting information systems to departmental and business needs and communicating those needs to information system professionals. The Business Systems Analyst classification is distinguished from other classifications within departments, in that incumbents in the latter classes have primary responsibility for running the business operations and the Business Systems Analyst maintains the systems operations, helping the business operations users with training, translating business needs into system requirements and being responsible for keeping systems up-to-date with functions.

Requirements

A Bachelor’s degree from an accredited college or university with concentration in public administration, business administration, computer science, information technology, business information systems or closely related field; AND two years of technical or professional experience in a field related to the department.
A Master’s of Science degree in Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience.
Knowledge of: Principles, practices, policies, procedures, regulations and applicable state and federal laws pertinent to assigned operational and/or program area.
Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
Principles and practices of programmatic analysis and report preparation.
Information systems, business intelligence/analytics, and data analysis concepts.
Principles, procedures, practices and techniques associated with data management.
Office methods, procedures, software, and equipment.
Methods and techniques of troubleshooting systems and workflows.
Principles of business process modernization or improvement.
Principles, practices, methods and techniques of training and providing technical and functional support to end-users.
Principles of project management, task completion, and resource management.
General principles and practices of computers, servers, networks, operating systems, and software application to provide overall understanding of the system.
Ability to: Provide business operations and analytical support to users of department systems and applications.
Communicate clearly and concisely, both orally and in writing, including translating business needs into technical or system requirements/specifications, with both technical and non-technical personnel.
Communicate departmental information system needs to IT staff or system providers for the design, development, and/or enhancement of system applications.
Identify, analyze, and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations.
Evaluate the effectiveness of newly developed systems and/or applications.
Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines.
Provide technical advice and consultation to City staff; understand the current and future needs of the operations and system.
Develop and present comprehensive training materials to end-users.
Prepare clear, concise and accurate documentation, instructions, system notifications, correspondence, and other written materials.
Organize work, set priorities, and meet critical deadlines.
Maintain accurate records and files.
Establish, maintain, and promote positive and effective working relationships with employees, other agencies, public officials, and the public.
Demonstrate initiative and exercise good judgment in the performance of duties.
Serve as a client liaison to identify and define project requirements, scope, and objectives for technology projects.
Coordinate project activities, resources, and schedule with project teams.
Provide guidance and direction to team members and consult with other staff.
Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

Nice To Haves

Public sector employment or internship experience.
Experience maintaining business processes for a system or application used in partnership with a vendor or IT department.

Responsibilities

Works within the assigned department and provides application support on the designated system.
Provides guidance and support to business users and system end-users.
Participates in the modification of existing systems and/or the implementation of new systems and modules by developing, writing and disseminating procedures that utilize new or changed system applications.
Provides guidance on system or workflow modifications and changes needed to support operational, program and/or regulatory compliance.
Receives requests for assistance related to the use of department and/or program systems and software applications; determines the severity of the problem and resolves or refers to appropriate personnel for resolution.
Participates in a variety of system user groups, work groups and/or project teams to identify user needs and operational, programmatic and/or regulatory changes affecting application requirements and other related issues.
Interacts with IT staff, vendors, outside agencies, auditors and other staff regarding requests for data, dashboards or special reports.
Provides or coordinates training of staff on the information system; assists in writing or provides training materials, how-to and reference documentation, and makes training presentations.
Responds to IT service tickets related to the system/application they are assigned to and includes details on resolution steps to address issues.
Adds knowledgebase articles to the IT knowledgebase to assist users in step-by-step instructions or tips and tricks on system usage.
Performs functions to ensure application availability including system monitoring, adding and deleting users, modifying user profiles, maintaining reports and files.
Assist in the coordination and implementation of system upgrades and lead or participate in the testing of such upgrades.
Maintains and develops a variety of departmental and/or program files, records, queries and generates reports and dashboards on a scheduled and/or ad hoc basis.
Reviews system release notes and makes recommendations on business process changes to be applied based on business needs.
Prepares and tracks requests to IT staff, vendors, and/or service providers for routine system changes and reports.
Participates in vendor evaluation and selection of new systems during the procurement process.
Participates on technology project teams; coordinates between IT staff and departmental staff to ensure business needs are being implemented appropriately; fulfills tasks within various project plans.
Provide departmental insight related to technologies used Citywide.
Communicates clearly and concisely, both verbally and in writing.
Maintains a cooperative working relationship with the public, employees, and vendors.
Provides application functional support to end-users and serves as a liaison to IT staff.
Provides departmental business subject-matter expertise as they relate to technical and systems operations.
Supports and applies IT policies and best practices in assigned department.
Provide emergency response to reduce downtime.
Correct errors or monitor application availability surrounding critical system failures.
Perform off-hours scheduled maintenance downtime.
Work on call on a scheduled and as needed basis.