Business Systems Analyst

Macomb County Government

1d • $80,537 - $104,168 • Onsite

About The Position

Under the direction of the IT Program Manager, this position is responsible to identify, analyze, and generate business value through technology driven solutions for a variety of County departments. This position uses and maintains a high degree of understanding of business and system analyst methodologies and programming techniques and requires maintaining a high degree of visibility and communication with multiple levels of stakeholders. A strong and active client relationship is a key driver to effectively identify and define business opportunities where IT solutions will deliver business value.

Requirements

• Bachelor’s Degree in Information Technology or a related field from an accredited college or university and at least two (2) years of experience in business analysis
• Associate’s Degree (or a minimum of 60 completed credit hours) in Information Technology or a related field from an accredited college or university and at least five (5) years of experience in business analysis
• High school diploma or GED equivalent, active industry certification in business analysis, and at least nine (9) years of experience in business analysis
• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
• Knowledge of contract requirements and support adherence to contract
• Knowledge of information technology including hardware, software, application, and ongoing support
• Overall understanding of core IT methodologies (e.g. Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), Agile, Waterfall, Security)
• Knowledge of root cause analysis and corrective action resolution
• Knowledge of Microsoft Office suite
• Skill in core disciplines of business and system analyst methodologies and techniques
• Skill in drafting SMART (specific, measurable, achievable, realistic, and timely) requirements
• Skill in delivering projects that satisfy defined requirements
• Skill in identifying and managing requirement changes
• Skill in identifying solutions and opportunities for improvement
• Skill in navigating complex business scenarios and clients
• Skill in interacting with business users and managing expectations
• Skill in researching and thinking logically to propose solutions & alternatives
• Skill in providing a high level of customer satisfaction and quality deliverables
• Skill in creating detailed workflow diagrams that depict business and system operations
• Ability to think strategically and implement solutions that are cost justified, showing measurable business value
• Ability to research and work with others to develop risk mitigation plans best aligning with the project’s scope, budget, and schedule
• Ability to document clear and concise procedural documentation
• Ability to take initiative and work independently with minimal direction
• Ability to work well in a team environment
• Ability to support multiple projects and/or work assignments simultaneously
• Ability to mentor peers and other supporting team members
• Ability to contribute and support a continuous improvement work environment
• Ability to communicate clear and concise technical and non-technical content
• Ability to establish and maintain effective service-oriented relationships with co-workers, elected officials, executive office, department heads, and vendors
• Ability to carry out oral and/or written instructions timely and with quality
• Ability to identify and recommend job related improvements
• Ability to conduct oneself with tact and courtesy
• Ability to adhere to IT policies and procedures
• Ability to work in an environment which embraces the County’s Dignity Campaign
• Ability to maintain the confidentiality of information and professional boundaries
• Ability to effectively speak, write and understand the English language

Nice To Haves

• Previous experience with Workday is preferred, please clearly indicate if you have this experience within your application.
• Experience in the core disciplines of business and system analyst methodologies and techniques
• Experience in writing functional and non-functional business requirements
• Experience in requirement-based testing
• Certifications issued by International Institute of Business Analysis (IIBA) (eg. Entry Certificate in Business Analysis (ECBA), Certification of Competency in Business Analysis (CCBA), Certified Analysis Certification, etc.)
• Effectively speak, write, and understand a language other than English is preferred

Responsibilities

• Acts as a liaison between information technology user departments within the County to identify and analyze opportunities to optimize the customers’ business operations.
• Acts as a primary business subject matter expert to ensure IT business solutions are in line with Information Technology strategic vision and guidelines.
• Identifies and researches opportunities to integrate systems and simplify business operations with technology related solutions.
• Evaluates computing system and procedures, conducts special studies to investigate new technologies and methodologies; provides recommendations as needed.
• Works with users and IT technical staff to elicit business needs, identify business value, and create approved business system requirements.
• Uses structured analysis and design techniques to document and evaluate business operations.
• Documents business and system functional and non-functional requirements based on industry standard methodology and department practices.
• Documents, reviews and analyzes new business requirements versus current procedures to clearly define and understand project requirements.
• Acts as team leader for various projects, as directed.
• Reviews the designs and deliverables with manager, user, project team and stakeholders.
• Reviews and validates project requirements throughout the entire project lifecycle to ensure alignment of approved project scope, budget, and timeline.
• Ensures requirement changes follow change management policy.
• Works cooperatively with users and Information Technology department staff, vendors and clients to ensure fulfillment of business requirements.
• Creates a measurable test plan that encompasses all phases of testing life cycle.
• Writes and ensures test cases cover all functional and non-functional business requirements in each phase of testing (unit, system, user acceptance and performance).
• Validates that each testing phase satisfies defined quality standards.
• Creates and maintains system/project technical documentation.
• Proactively identifies and documents project risks.
• Works directly with vendors and customers to resolve project and operational IT issues.
• Creates, implements, and supports a comprehensive production support plan.
• Communicates timely and completes status updates throughout the lifecycle of an assignment.
• Maintains living documents of the evolution of a client’s system and/or hardware.
• Documents and supports Requests for Proposals (RFP) for new technology requests.
• Ensures assigned clients IT service requests and incidents tickets are completed within service level requirements.
• Proactively identifies and researches opportunities to integrate systems and simplify business operations with technology related solutions.
• Maintains and grows knowledge of Information Technology through seminars, workshops, and other media to stay current and drive new solutions.
• Operates an automobile while performing assigned job duties.
• Performs related duties as assigned.

Benefits

• medical coverage
• dental coverage
• vision coverage
• no monthly premium to employees for single, two (2) person or family coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level