Business Systems Analyst
Wajax•Edmonton, AB
•Hybrid
About The Position
This role involves conducting complex, thorough, and technical analysis of management systems, workflows, and requirements within Infor M3, specifically focusing on customer order technical and workflow knowledge. The Business Systems Analyst will be responsible for understanding and documenting functional requirements to clearly identify user needs and business processes. This role also acts as a change agent to support user compliance and understanding of new processes.
Requirements
- College Diploma or University Degree in Business Administration, Supply Chain, Information Technology, or equivalent experience is an asset.
- 2–3 years in a business systems analyst role, preferably with a focus on customer order management or ERP systems.
- Strong working knowledge of ERP systems.
- Ability to identify and integrate solutions into systems to support business needs.
Nice To Haves
- Existing Infor M3 CO experience.
- Bilingual in English and French (spoken and written).
- Infor M3 experience is strongly preferred.
Responsibilities
- Act as a key stakeholder and process owner for areas within Infor M3, specifically relating to Customer Order entry and its supporting processes, including data exchange with external applications.
- Serve as the subject matter expert for Customer Order workflows, driving improvements and ensuring system integrity.
- Meet monthly with assigned Business Unit Leaders to act as a business partner.
- Initiate and/or attend sessions to describe new systems for the purpose of enhancing business processes, operations, and information process flow.
- Review and analyze the effectiveness and efficiency of existing customer order systems and develop strategies for improvement.
- Continuously analyze current order management processes and user requirements to develop solutions.
- Recommend modifications to Business Leaders to improve effectiveness and increase the capability of operating systems.
- Assist in project feasibility studies by collecting and providing technical details and requirements, verifying system capabilities, and analyzing required modifications.
- Define the application and objectives of the system(s), aligning user requirements with standard applications and identifying correct setup and/or modifications.
- Develop workflows and detailed overviews related to the customer order system(s).
- Support IT staff, end-users, and management with errors, investigating issues, determining causes, and providing or implementing fixes.
- Prepare and maintain tickets with the ERP provider for issues beyond the BSA’s ability to resolve.
- Work collaboratively with other BSAs and validate changes/new processes developed by other BSAs.
Benefits
- Competitive pay
- Comprehensive benefits
- Learning and development
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums)
- Health spending account
- Wajax led e-learning
- Product training through industry leading manufacturers
- Exclusive discounts with a variety of manufacturers and service providers
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards
- Award-Winning Health and Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
