Business Systems Analyst

Highmark Health • Washington, DC

1d • Onsite

About The Position

In this role, you will play a critical part in supporting United Concordia’s dental claims operations by investigating and resolving system issues, managing a dynamic backlog of tickets, and ensuring data integrity through routine operational tasks. You’ll collaborate with teammates to identify root causes, implement timely solutions, and work closely with UCD stakeholders to gather requirements and translate them into actionable system specifications. The position also involves testing and validating system changes, maintaining thorough documentation, and sharing knowledge to enhance team effectiveness. This is an opportunity to make a direct impact on claims processing efficiency and member satisfaction while working alongside a dedicated and collaborative team. Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.

Requirements

• US citizen
• Pass a background check
• Minimum Bachelor's Degree in Business Management, Information Systems, or closely related field
• Minimum 3 - 5 years in IS/IT
• Analytical Skills
• Problem-Solving
• Communication Skills
• Report Writing
• SQL
• Agile Methodolgy
• Agile Project Management

Nice To Haves

• 1 - 3 years in Lean/Six Sigma experience
• 1 - 3 years in the Health Insurance Industry
• 1 - 3 years in the Healthcare industry
• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

Responsibilities

• Collaborate with customers, Software Engineers, and Architects to define capability needs and deliver high-quality business solutions, creating and maintaining deliverables such as business vision, requirements, and user interface designs.
• Actively participate in the full software development lifecycle within Agile scrum teams, fulfilling roles such as Business Technical Analyst, User Interface Designer, or Tester.
• Support comprehensive requirements testing, including planning, scenario development, documentation, and defect management, to minimize production issues and analyze customer impacts.
• Ensure adherence to organizational standards and secure necessary approvals throughout the project lifecycle.
• Communicate effectively with team members, customers, and management, including conducting requirement walkthroughs, sprint reviews, reporting project status, and providing clear documentation.
• Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned.

Benefits

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level