Business Systems Analyst

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst within PNC's SRC organization, you will be based in Pittsburgh, PA, Columbus, OH, or Strongsville, OH, Birmingham, AL or Dallas, TX. Lead day-to-day application support activities, including issue triage, system troubleshooting, workflow validation, and root cause analysis to ensure optimal system performance and reliability. Elicit, analyze, document, and refine business requirements, workflows, and functional specifications to support system enhancements, integrations, and API-driven initiatives. Design and execute User Acceptance Testing (UAT) and functional test plans, develop test scripts, coordinate testing cycles, and validate system changes across multiple environments. Create and maintain process documentation, workflow diagrams, data flow maps, and functional guides to promote cross-functional alignment and support successful project delivery. Partner closely with IT teams, developers, QA analysts, and business stakeholders to investigate defects, assess downstream impacts, and ensure timely resolution of issues. Support software release management, change request processes, and production monitoring efforts to maintain application stability, system integrity, and business continuity. Drive continuous improvement initiatives by identifying process optimization opportunities and recommending enhancements that improve user experience and operational efficiency. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Application Development
Business Management
Business Requirements
Customer Solutions
Data Flow Diagram
Design
Group Problem Solving
Process Improvements
Process Mapping
Release Management
Software Solutions
User Acceptance Testing (UAT)
User Experience (UX) Design

Responsibilities

Lead day-to-day application support activities, including issue triage, system troubleshooting, workflow validation, and root cause analysis to ensure optimal system performance and reliability.
Elicit, analyze, document, and refine business requirements, workflows, and functional specifications to support system enhancements, integrations, and API-driven initiatives.
Design and execute User Acceptance Testing (UAT) and functional test plans, develop test scripts, coordinate testing cycles, and validate system changes across multiple environments.
Create and maintain process documentation, workflow diagrams, data flow maps, and functional guides to promote cross-functional alignment and support successful project delivery.
Partner closely with IT teams, developers, QA analysts, and business stakeholders to investigate defects, assess downstream impacts, and ensure timely resolution of issues.
Support software release management, change request processes, and production monitoring efforts to maintain application stability, system integrity, and business continuity.
Drive continuous improvement initiatives by identifying process optimization opportunities and recommending enhancements that improve user experience and operational efficiency.
Participates in developing functional requirements for business systems; tests, trains and implements applications.
Translates clients requirements to functional documentation; participates in technical designs and test planning.
Designs, prototypes, configures, and tests new or enhanced applications.
Performs customer support processes and activities for the implementation of new or existing applications.
Monitors the efficiency and effectiveness of application operations and troubleshoots problems, as necessary.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.