Business Systems Analyst

Prince William County Government•Woodbridge, VA

1d•Hybrid

About The Position

Prince William County Fire & Rescue System is seeking a motivated and technology-focused Business Systems Analyst to join our Communications & Information Technology (CIT) Division. This position supports the technology systems that enable about 1,700 Fire & Rescue end users (to include uniformed employees, professional staff, and active volunteers) to serve the residents and visitors of Prince William County. If you enjoy solving problems, working with technology, supporting mission-critical operations, and participating in meaningful projects that directly impact public safety, this is an outstanding opportunity to build your career while making a difference in your community. The Business Systems Analyst serves as an integral member of the Fire & Rescue Communications & Information Technology team, supporting a diverse portfolio of public safety applications, hardware, and technology initiatives. This position works closely with firefighters, paramedics, dispatch personnel, administrative staff, County technology partners, and software vendors to ensure reliable and effective technology services. The successful candidate will assist with the administration, support, testing, implementation, and ongoing maintenance of software applications used throughout the Fire & Rescue System. Responsibilities include troubleshooting application issues, coordinating user access, supporting software upgrades, developing documentation and training materials, assisting with project deployments, and providing Tier 2 technical support to end users across hardware, software, mobile devices, and peripherals. This role offers the opportunity to work with a broad range of technologies, including public safety software platforms, Microsoft 365 applications, Power Platform tools, reporting solutions, mobile technologies, and operational support systems. The position also participates in department technology projects, application evaluations, process improvement initiatives, and regional public safety technology efforts. The ideal candidate is highly organized, customer-service oriented, comfortable managing multiple priorities, and capable of communicating technical information to both technical and non-technical audiences.

Requirements

High school diploma or G.E.D.
Four (4) years of related experience (technology support, business systems administration, software support, application administration, project coordination, information technology, business analysis, or other closely related technology functions)

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Information Systems, Business Administration, Public Administration, or a related field
Experience supporting enterprise software applications or business systems
Experience providing technical support in a public safety, government, healthcare, or other mission-critical environment
Experience with software implementation projects, user acceptance testing, or system deployments
Experience developing documentation, training materials, and standard operating procedures
Experience with Microsoft 365 technologies, including SharePoint, Teams, Forms, Power Automate, Power Apps, or Power BI
Experience managing user accounts, permissions, and system configurations
Experience working directly with software vendors and external partners
Industry certifications such as CompTIA A+, Network+, Security+, ITIL, Microsoft certifications, or equivalent credentials

Responsibilities

Troubleshooting application issues
Coordinating user access
Supporting software upgrades
Developing documentation and training materials
Assisting with project deployments
Providing Tier 2 technical support to end users across hardware, software, mobile devices, and peripherals
Participating in department technology projects, application evaluations, process improvement initiatives, and regional public safety technology efforts