Business Systems Analyst, UKG

Acumen Fiscal Agent • Mesa, AZ

1d

About The Position

At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign. Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families. Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services. We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!
The Business Systems Analyst (BSA) – UKG is the functional owner of UKG system behavior for timekeeping and payroll. This role is accountable for translating HR/Payroll policies, compliance requirements, and operational reality into accurate, auditable, and scalable configuration within UKG. The UKG BSA leads functional design, configuration governance, and UAT acceptance to protect payroll accuracy and reduce long-term vendor dependency. Platform Ownership & Configuration Own end‑to‑end UKG configuration across timekeeping, pay rules, accruals, payroll calendars, and retro logic Design and maintain calculation rules that correctly interpret worked time, premiums, and policy exceptions Serve as final authority on how business requirements are implemented in UKG Payroll Accuracy & Risk Control Ensure predictable payroll outcomes through deliberate configuration and testing Own payroll close mechanics, cutoff rules, and audit checkpoints Partner with Payroll Ops and Tax to prevent defects before they reach production Accrual & Policy Translation Translate HR policies into accrual engines that balance compliance with operational reality Own balance logic, caps, resets, carryover, and corrections Minimize manual adjustments through system‑first design Integrations & Data Integrity Own functional logic for inbound and outbound integrations (EVV, rates, benefits, GL, tax files) Validate mapping, assumptions, and downstream impact of changes Ensure failures are visible, explainable, and resolved quickly UAT Leadership & Release Management Design UAT scenarios that reflect real‑world payroll risk Define pass/fail criteria and approve or reject releases Lead change impact analysis and configuration documentation Governance & Continuous Improvement Establish and enforce UKG configuration standards and guardrails Reduce vendor dependency through internal expertise Continuously simplify and harden the platform as programs scale Posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field (or equivalent experience)
• Direct experience with UKG (multiple implementations strongly preferred)
• 5+ years of experience in business systems analysis and/or enterprise SaaS platform configuration ownership (timekeeping/payroll strongly preferred)
• Demonstrated experience translating policy and operational workflows into system rules/configuration with strong attention to auditability and risk
• Experience leading functional testing/UAT (scenario design, defect triage, go/no-go readiness)
• Strong analytical and problem-solving skills; ability to diagnose issues at the configuration/workflow/data level
• Excellent communication and stakeholder management skills, including ability to push back respectfully and arbitrate tradeoffs
• Ability to work independently and as part of a cross-functional team
• Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
• Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
• Ability to maintain confidentiality
• Ability to speak in public, including trainings
• Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

Nice To Haves

• Experience supporting multi-state operations and/or compliance-heavy environments
• Familiarity with payroll/tax/GL impacts and reconciliation concepts (functional understanding)
• Experience with change governance and release management in SaaS enterprise platforms
• Experience creating durable documentation standards for configuration and system behavior
• Experience working with cross-functional teams in a tech and healthcare environment

Responsibilities

• Own end‑to‑end UKG configuration across timekeeping, pay rules, accruals, payroll calendars, and retro logic
• Design and maintain calculation rules that correctly interpret worked time, premiums, and policy exceptions
• Serve as final authority on how business requirements are implemented in UKG
• Ensure predictable payroll outcomes through deliberate configuration and testing
• Own payroll close mechanics, cutoff rules, and audit checkpoints
• Partner with Payroll Ops and Tax to prevent defects before they reach production
• Translate HR policies into accrual engines that balance compliance with operational reality
• Own balance logic, caps, resets, carryover, and corrections
• Minimize manual adjustments through system‑first design
• Own functional logic for inbound and outbound integrations (EVV, rates, benefits, GL, tax files)
• Validate mapping, assumptions, and downstream impact of changes
• Ensure failures are visible, explainable, and resolved quickly
• Design UAT scenarios that reflect real‑world payroll risk
• Define pass/fail criteria and approve or reject releases
• Lead change impact analysis and configuration documentation
• Establish and enforce UKG configuration standards and guardrails
• Reduce vendor dependency through internal expertise
• Continuously simplify and harden the platform as programs scale
• Posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act.
• Takes personal responsibility for actions.
• Demonstrates excellence in work standards, is tenacious in completing tasks
• Able to effectively problem solve and make decisions.
• Works well with other team members and departments
• Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
• Requests support from team with ample time to accommodate the support request in order to meet deadlines
• Ensures effectiveness in processes to achieve/seek best practice

Benefits

• 16 paid holidays, including your birthday!
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!
• Paid Parental Leave
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees