Business Systems Analyst Sr

PNC•Pittsburgh, PA

1d•$75,000 - $125,000•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst, Senior within PNC's Digital Identity organization, you will be based in Pittsburgh, PA or Cleveland, Ohio. Weekly time in office is needed. This position may not be available in all geographic areas. The Business Systems Analyst, Senior in PNC's Digital Identity delivers business value through the delivery of agile IT projects and product management by working within a multi-stakeholder environment to gather system requirements, manage team backlogs, and guide stakeholders and developers to solutions. A successful Business Systems Analyst will be strategically minded, logical, and socially affluent. They will have an understanding of the role, purpose, and deliverables of their stakeholders and will be able to drive efficient coordination between them in order to discover business value and technological solutions. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps.
MVP Identification, Dependency Sequencing & Management
Feature Identification & Business Capability Segmentation
Effort Scoping, Management & Negotiation
Experience and ability to recognize technical capabilities within a business flow or business process.
Capability Identification & Definition
Experience and ability to write explicit and succinct system requirements and use cases.
Ability to create system flows that capture the system to system interaction and behavior of a given capability
Tested experience and ability in stakeholder communication and business/IT partnership coordination.
Ability to both understand and socialize impact of changes to existing capabilities to end users.
Understanding of software delivery and methodologies Agile: Scrum, Kanban, and SAFe (Agile Framework)
Experience working between a Product Owner or Product Manager and Development staff.
Experience working with Architecture and Design teams.
Experience maintaining and organizing team backlogs.
Experience in roadmap building and milestone tracking.
Experience in release planning and delivery forecasting.
Comfortability in leadership, delegation, negotiation, influence and persuasion.
Comfortability in presenting and facilitating high stake communications and change.
Comfortability and Experience in driving change management and process improvement.
Participates in analyzing business requirements and production specifications for changes made to technology applications.
Formulates and defines the system scope and objectives, based on user needs and business processes .
Directs business process improvement projects for internal business groups, aiming to improve business results .
Identifies and documents all system constraints, implications and consequences of various proposed system changes .
Provides recommendations for addressing and resolving business issues, for a specific business group .
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Agile Methodology
Application Development
Business Management
Customer Solutions
Design
Dynatrace Administration
Group Problem Solving
Process Improvements
Release Management
Scrum
ServiceNow Platform
Software Solutions
User Experience (UX) Design
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis

Responsibilities

Lead by example, mentoring and coaching junior team members in business analysis best practices and Agile methodologies
Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps.
MVP Identification, Dependency Sequencing & Management
Feature Identification & Business Capability Segmentation
Effort Scoping, Management & Negotiation
Experience and ability to recognize technical capabilities within a business flow or business process.
Capability Identification & Definition
Experience and ability to write explicit and succinct system requirements and use cases.
Ability to create system flows that capture the system to system interaction and behavior of a given capability
Tested experience and ability in stakeholder communication and business/IT partnership coordination.
Ability to both understand and socialize impact of changes to existing capabilities to end users.
Understanding of software delivery and methodologies Agile: Scrum, Kanban, and SAFe (Agile Framework)
Experience working between a Product Owner or Product Manager and Development staff.
Experience working with Architecture and Design teams.
Experience maintaining and organizing team backlogs.
Experience in roadmap building and milestone tracking.
Experience in release planning and delivery forecasting.
Comfortability in leadership, delegation, negotiation, influence and persuasion.
Comfortability in presenting and facilitating high stake communications and change.
Comfortability and Experience in driving change management and process improvement.
Participates in analyzing business requirements and production specifications for changes made to technology applications.
Formulates and defines the system scope and objectives, based on user needs and business processes .
Directs business process improvement projects for internal business groups, aiming to improve business results .
Identifies and documents all system constraints, implications and consequences of various proposed system changes .
Provides recommendations for addressing and resolving business issues, for a specific business group .

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.