Business Systems Analyst, Senior

PNC•Strongsville, OH

1d•$45,000 - $94,300•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst, Senior within PNC's Enterprise Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH. This position may not be available in all geographic areas. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis

Responsibilities

Serves as a senior liaison between Lines of Business and Technology, translating complex business needs into clear, complete, and approved functional and non functional system requirements aligned to PNC standards.
Leads end to end analysis activities, including current state assessment, gap analysis, and future state design, ensuring requirements fully cover approved scope, regulatory considerations, and associated risk controls.
Produces and governs high quality deliverables such as business requirements, user stories, data maps, process flows, and acceptance criteria using approved methodologies (Agile or Traditional) and standard tools.
Partners closely with Product Owners, Architects, Engineers, QA, and UAT teams to validate solutions, support defect triage, and ensure delivered functionality meets business and control expectations.
Provides senior level guidance, coaching, and oversight to other analysts, promoting consistent analysis practices, documentation quality, and adherence to enterprise change and delivery standards.
Supports post implementation and business as usual activities by monitoring outcomes, validating process performance metrics, and identifying opportunities for continuous improvement.
Participates in analyzing business requirements and production specifications for changes made to technology applications.
Formulates and defines the system scope and objectives, based on user needs and business processes.
Directs business process improvement projects for internal business groups, aiming to improve business results.
Identifies and documents all system constraints, implications and consequences of various proposed system changes.
Provides recommendations for addressing and resolving business issues, for a specific business group.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service