Business Systems Analyst Senior (Salesforce)

PNC Bank • Pittsburgh, PA

6d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Senior (Salesforce) within PNC's C/IB MIS Accelerator organization, you will be based in Pittsburgh PA or Strongsville OH. We are seeking a Business Systems Analyst Senior (Salesforce) with hands-on experience in Salesforce Sales Cloud and Service Cloud to partner closely with business stakeholders. This role focuses on configuration and light development, translating business needs into well-defined technical stories, and serving as a key point of contact in meetings. The ideal candidate is a strong communicator who can mentor business analysts and help elevate overall Salesforce capability across the team. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
• Experience with Salesforce configuration and light development
• Ability to translate business requirements into technical stories
• Proven experience working directly with business partners
• Comfortable leading and facilitating meetings
• Strong communication skills with both technical and non-technical audiences
• Experience mentoring or supporting Business Analysts
• Ability to balance multiple priorities while maintaining attention to detail
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Application Development
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design
• Business Assessment
• Business Process Modeling
• IT Environment
• IT Project Management
• Requirements Analysis
• Technical Writing/Documentation
• Workflow Analysis

Responsibilities

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level