Business Systems Analyst / Product Owner
About The Position
This role is for a Product Analyst contractor supporting business process analysis, vendor coordination, testing, and data-driven problem solving for Multifamily Loan Servicing. The focus areas include understanding complex processes, analyzing system behavior, writing requirements, developing test cases, executing data investigations, and supporting production issues. Key strengths for this role include asking clarifying questions, synthesizing complexity, precise documentation, SQL-based analysis, and cross-functional collaboration. Domain knowledge in Multifamily Loan Servicing is preferred but not required.
Requirements
- 6+ years of product or business analysis experience in complex operational or technical domains.
- Strong ability to break down complex topics, identify dependencies, and ask insightful questions.
- Proven experience writing high-quality functional specifications, user stories, and test cases.
- Ability to write SQL queries for data analysis and issue investigation.
- Able to understand system logic sufficiently to work effectively with technical teams (no coding required).
- Familiarity with Agile methodologies and workflows.
- Strong written and verbal communication skills for cross-functional engagement.
- Must adhere to confidentiality requirements; background check follows standard onboarding.
- SQL
- Visio (or similar)
- AI tools (Copilot, ChatGPT)
Nice To Haves
- Familiarity with Multifamily Loan Servicing.
- Experience working with technology vendors or TSPs on moderately complex implementations.
- Familiarity with Apptio TargetProcess, Jira SaaS, Visio, and similar workflow tools.
- Comfortable using Copilot, ChatGPT, or equivalent generative AI tools for documentation, analysis, and workflow acceleration.
- Apptio TargetProcess
- Jira SaaS
Responsibilities
- Analyze complex Multifamily business processes, system interactions, and data flows.
- Ask clarifying questions to uncover nuances and ensure accurate understanding.
- Document process, system, and data dependencies across functional areas.
- Decompose ambiguous or complex challenges into clear, actionable components.
- Produce detailed business requirements, user stories, and functional specifications.
- Capture edge cases, data conditions, dependencies, and downstream impacts.
- Create workflow diagrams using Visio or equivalent.
- Ensure documentation is clear for business, technical, and vendor teams.
- Write and run SQL queries for data validation, relationship analysis, and issue investigation.
- Support data mapping, data condition analysis, and scenario reconstruction.
- Convert data findings into actionable recommendations across requirements, testing, and production support.
- Write detailed test cases and acceptance criteria based on requirements.
- Execute tests, document outcomes, and track defects through resolution.
- Partner with internal and vendor teams to validate system behavior and readiness.
- Ensure delivered product enhancements align with expected business outcomes.
- Work with vendors to discuss requirements, data flows, and functional behavior.
- Validate vendor deliverables for completeness and alignment with expectations.
- Assist in vendor readiness and rollout activities as needed.
- Engage vendor teams during production issue triage and resolution.
- Investigate production issues using SQL, logs, and scenario reconstruction.
- Collaborate with technology and vendor teams to identify issues and corrective actions.
- Participate in release validation and post-deployment checks.
- Ensure operational and compliance-related controls remain intact.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
