Business Systems Analyst - Patient Services

Agama Solutions • San Francisco, CA

4d • Onsite

About The Position

The Business Systems Analyst - Patient Services will be responsible for gathering, analyzing, and documenting business and system requirements for various Patient Services programs. This includes patient onboarding and enrollment, benefits investigation, prior authorization, copay and affordability programs, patient adherence and persistence, and ongoing patient support services. The role involves translating patient strategy into detailed user stories and functional specifications, mapping patient journeys, and collaborating with cross-functional teams to ensure compliance and support Agile delivery. The analyst will also assist in defining KPIs and success metrics for patient services solutions.

Requirements

• 7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services
• Strong hands-on experience in Patient Services including: Patient onboarding, Benefits investigation, Patient adherence programs, Patient support services / HUB models
• Experience writing detailed functional requirements and Agile user stories
• Strong stakeholder engagement skills with business, IT and vendors

Nice To Haves

• Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems
• Understanding of access and reimbursement processes
• Experience with omnichannel patient engagement is a plus

Responsibilities

• Gather, analyze and document business and system requirements for Patient Services programs
• Translate patient strategy into detailed user stories, functional specifications and acceptance criteria
• Map end-to-end patient journeys across HCP, patient, HUB and internal teams
• Work closely with Scrum Master and Technical Lead to support Agile delivery
• Collaborate with Medical, Legal, Regulatory and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting)
• Support UAT planning, execution and defect triage for patient services solutions
• Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed