Business Systems Analyst – Order to Cash (OTC)

Ocean Spray Cranberries•Lakeville, MA

1d•$71,500 - $98,340•Remote

About The Position

The Business Systems Analyst (BSA) is responsible for analyzing and improving business processes and systems. The BSA will assist with the design, development and deployment of optimized, integrated, automated solutions, specifically related to our Supply Chain functions across Order-to-Cash processes like Customer Master, Order Management, Pricing, Billing, Shipping and Invoicing to enhance organizational efficiency and effectiveness. The BSA will also collaborate with IT teams to implement solutions, conduct testing, and ensure successful deployment. Key responsibilities include identifying areas for improvement, developing process models, and providing ongoing support and training to users. This role will be the functional expert in SAP S/4HANA SD/OTC and a critical component of our SAP Delivery Solution Team, working with key business stakeholders and product teams to prioritize and deliver enhancements, projects and enable capabilities that provide value to the cooperative. The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to detail. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system.

Requirements

Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions
Functional and Technical knowledge of SAP S/4HANA SD/OTC required
Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing
Proficiency in business process modeling and documentation tools.
Knowledge of software development lifecycle (SDLC), Agile and project management methodologies.
Strong analytical and problem-solving skills.
Excellent written and oral communication skills
Excellent listening and interpersonal skills
Ability to communicate ideas in both technical and user-friendly language
Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams
Demonstrated ability to manage multiple priorities in a fast-paced support and project environment
Ability to work independently while escalating risks and issues appropriately
Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities
Bachelor's or University Degree (Required)
At least 3 Years of Experience

Nice To Haves

3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business
Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities preferred
Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus
Knowledge of APIs and other integration methodologies
Enhancement & production management experience
Experience working in a team-oriented, collaborative environment

Responsibilities

Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC
Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions
Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams
Document and diagram existing system and business processes and analyze for more efficient methods
Translate functional business requirements into technical requirements working within an agile team
Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions
Coordinate and perform use case tests, end-user reviews and post-implementation support
Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation
Provide production support, RCA and research application incidents working with developers, end-users, and the Application support team
Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner

Benefits

Complete insurance package on Day-1 that includes a plethora of health and wellness programs
Health, Dental and Vision insurance
Health savings account
Flexible spending account
Life and accident insurance
Employee assistance program
Telehealth services
1:1 health coaching
Supportive benefits for all the stages of your life
401(k) with up to 6% Company matching; additional potential discretionary match at year-end
Short-Term Incentive/Performance bonuses
Flexible scheduling options
Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
Holiday pay for 12 holidays
Career development and growth opportunities
Tuition/Education assistance programs
Access to LinkedIn Learning
Scholarship programs for children of employees
Parental leave
Bright Horizons Family Solutions – Back-up care, tutoring, etc.
Adoption assistance
Bereavement leave
Up to $300 fitness reimbursement
Up to $300 massage reimbursement
Employee appreciation events
Employee discounts
Charitable giving