Business Systems Analyst IV

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

1d•Remote

About The Position

CTG is seeking to fill a Business Systems Analyst IV opening for our client. This role supports the Enterprise Capacity Management Program through cross-domain reporting, governance coordination, and analytics. The analyst will partner with technology teams to collect, validate, and align capacity and demand data, including utilization trends, forecasts, risks, and constraints. Responsibilities include aggregating data and developing standardized dashboards, reports, KPIs, and executive-level materials for leadership and governance forums. The role also involves coordinating and facilitating capacity management working groups, governance meetings, and steering committees, documenting decisions, actions, and follow-ups. Analysis of capacity data to identify trends, risks, constraints, opportunities, and areas for optimization is key. Collaboration with infrastructure, monitoring, architecture, and business stakeholders to define reporting requirements and improve data quality and consistency is expected. The analyst will support capacity management standards, processes, reporting structures, and the onboarding of new technology domains, as well as identify process and reporting gaps and recommend improvements to strengthen program maturity. Ensuring project and program activities comply with applicable technology standards, risk controls, regulatory requirements, and governance processes is also a core function. The Business Systems Analyst IV will serve as a functional lead and subject matter expert for moderately complex to complex capacity management initiatives, facilitating cross-functional discussions and translating business and technology requirements into actionable reporting and analytics solutions. The role requires managing multiple priorities, milestones, deliverables, and stakeholders in a matrixed enterprise environment, and providing data-driven insights and recommendations to support leadership decision-making. Support for testing, implementation, issue resolution, and post-implementation activities is also part of the scope. While there is no direct supervisory responsibility, the role includes mentoring and providing guidance to less experienced analysts and team members, and coordinating activities across multiple technology domains and project teams.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or related field, or equivalent experience.
5+ years of experience as a Business Systems Analyst, Data Analyst, or similar role.
Experience working in enterprise IT, infrastructure, operations, or technology environments.
Strong experience analyzing, aggregating, and interpreting data from multiple sources.
Experience developing reports, dashboards, KPIs, and executive-level presentations.
Experience facilitating meetings, governance forums, and cross-functional initiatives.
Strong analytical, problem-solving, organizational, communication, and time-management skills.
Proficiency with Microsoft Office and related reporting, spreadsheet, and project management tools.

Nice To Haves

Experience with capacity management, capacity planning, forecasting, demand management, observability, or enterprise monitoring.
Experience with Power BI, Tableau, Excel, or similar analytics and visualization tools.
Familiarity with ITIL, NIST, FFIEC, or related technology governance frameworks.
Knowledge of application frameworks, integrated systems, data mapping, and enterprise technology environments.
Experience coordinating complex projects across multiple applications, technology teams, and business units.
Ability to work independently and collaboratively, recognize project milestones, recommend solutions, and effectively present to all levels of management.
Highly detail-oriented with a strong focus on data integrity, consistency, and continuous improvement.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

Support the Enterprise Capacity Management Program through cross-domain reporting, governance coordination, and analytics.
Partner with technology teams to collect, validate, and align capacity and demand data, including utilization trends, forecasts, risks, and constraints.
Aggregate data and develop standardized dashboards, reports, KPIs, and executive-level materials for leadership and governance forums.
Coordinate and facilitate capacity management working groups, governance meetings, and steering committees; document decisions, actions, and follow-ups.
Analyze capacity data to identify trends, risks, constraints, opportunities, and areas for optimization.
Collaborate with infrastructure, monitoring, architecture, and business stakeholders to define reporting requirements and improve data quality and consistency.
Support capacity management standards, processes, reporting structures, and onboarding of new technology domains.
Identify process and reporting gaps and recommend improvements to strengthen program maturity.
Ensure project and program activities comply with applicable technology standards, risk controls, regulatory requirements, and governance processes.
Serve as a functional lead and subject matter expert for moderately complex to complex capacity management initiatives.
Facilitate cross-functional discussions and translate business and technology requirements into actionable reporting and analytics solutions.
Manage multiple priorities, milestones, deliverables, and stakeholders in a matrixed enterprise environment.
Provide data-driven insights and recommendations to support leadership decision-making.
Support testing, implementation, issue resolution, and post-implementation activities as needed.
Mentor and provide guidance to less experienced analysts and team members.
Coordinate activities across multiple technology domains and project teams.