Business Systems Analyst / Innovation Coordinator - Hybrid

Genesis10•Charlotte, NC

1d•Hybrid

About The Position

Genesis10 is seeking a Business Systems Analyst / Innovation Coordinator for a hybrid role with a Global Financial Institution. This is a 12+ month contract opportunity. This multifaceted role supports the different needs across an Innovation Lab, serving as a key point of contact for teams bringing technology requests into the lab. The ideal candidate has experience in a technology environment and can balance requirements gathering, coordination, communication, reporting, and operational responsibilities.

Requirements

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
Strong project coordination and stakeholder management skills
Experience facilitating meetings, gathering requirements, and managing operational processes
Excellent written and verbal communication skills
Ability to work effectively across technical and non-technical teams
Strong organizational skills with attention to detail
Experience with documentation, reporting, and process improvement
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of Confluence, Jira, and Agile/Scrum delivery practices, including sprint planning, backlog management, testing, and release coordination

Nice To Haves

Familiarity with technology evaluation, onboarding, innovation programs, or technology lab environments

Responsibilities

Manage Innovation Labs requests from intake through close-out, serving as the primary point of contact for innovation teams
Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements
Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery
Coordinate approval activities and track requests through all stages of the lifecycle
Monitor provisioning activities, support ticket resolution, and customer communications
Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools
Ensure compliance with Innovation Labs policies, processes, and operational standards
Participate in application enhancements, testing, release activities, and process improvement initiatives
Assist with operational reporting, metrics collection, and status reporting
Support stakeholder engagement, communications, and promotional efforts

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)