Business Systems Analyst III

Shutterstock•New York City, NY

1d•Hybrid

About The Position

Shutterstock, Inc. seeks a Business Systems Analyst III to define and document user stories, business process flows, and functional specifications to support CRM and cross-platform enhancements. The role involves participating in the full Software Development Life Cycle (SDLC), including relational database design, SQL query optimization, and leading concurrent IT deliveries from inception to deployment. The position also includes executing duties utilizing Salesforce platform configuration and administration, such as Custom Objects, Fields, Validation Rules, Record Types, Page Layouts, Reports & Dashboards, declarative automation with Process Builder, Workflow Rules, and Flows, data management using Data Loader and Workbench, and Lightning Experience migration and Lightning App Builder. Telecommuting and/or working from home may be permissible pursuant to company policies.

Requirements

Bachelor’s degree in Computer Engineering, or related field or equivalent
Five (5) years of progressively responsible experience collecting business requirements and translating them into scalable technical specifications
Experience with Google Workspace, Confluence, Lucid chart, Jira, Asana, Monday.com, Slack, zoom, and Google meet
Experience creating and maintaining documentation including BRDs, process maps, and internal guides using Lucid chart, Confluence, and Visio
Experience leading user acceptance testing (UAT), including developing test cases and resolving defects
Experience providing Tier-1 and Tier-2 support to troubleshoot technical issues using Salesforce Setup and Schema Builder, Salesforce Flows, SQL/SOQL, Tableau, and Postma
Experience analyzing usage and performance data through root cause analysis using QA logs, SQL data queries, and defect trend reviews
Experience participating in the full SDLC, including relational database design, SQL query optimization, and leading concurrent IT deliveries from inception to deployment
Experience in executing duties, utilizing Salesforce platform configuration and administration including Custom Objects, Fields, Validation Rules, Record Types, Page Layouts, Reports & Dashboards, declarative automation with Process Builder, Workflow Rules, and Flows, data management using Data Loader and Workbench, and Lightning Experience migration and Lightning App Builder.

Responsibilities

Define and document user stories, business process flows, and functional specifications to support CRM and cross-platform enhancements.
Collect business requirements and translate them into scalable technical specifications.
Create and maintain documentation including BRDs, process maps, and internal guides.
Lead user acceptance testing (UAT), including developing test cases and resolving defects.
Provide Tier-1 and Tier-2 support to troubleshoot technical issues.
Analyze usage and performance data through root cause analysis.
Participate in the full SDLC, including relational database design, SQL query optimization, and leading concurrent IT deliveries from inception to deployment.
Execute duties utilizing Salesforce platform configuration and administration including Custom Objects, Fields, Validation Rules, Record Types, Page Layouts, Reports & Dashboards, declarative automation with Process Builder, Workflow Rules, and Flows, data management using Data Loader and Workbench, and Lightning Experience migration and Lightning App Builder.