Business Systems Analyst II

Arlington County VA•Arlington, VA

8d•Onsite

About The Position

Arlington County's Department of Libraries is seeking a Business Systems Analyst II to lead the operations of technology matters as part of the Library’s Technology Unit, supporting the Library’s robust technology needs for the staff and the public. This position reports directly to the Information Technology Program Manager and requires coordination with major stakeholders across the County, including the Department of Technology Services (DTS), which maintains the enterprise-wide services and standards. Other stakeholders include Library vendors, Library staff, Library and departmental upper and middle management, and other department IT leads.

Requirements

Bachelor's degree in Computer Science, Information Systems Management, Mathematics, or a related field
Some experience in analysis of business requirements especially related to the use of automated technology
Some experience in the management of smaller projects or as a team leader on larger projects
Ability to demonstrate various forms of written and oral communication to gather information about business needs, generate reports and communicate with various levels of the organization
Understanding of DNS and DHCP IP protocols
Experience managing and implementing all phases of systems development lifecycle
Demonstrated experience leading a team and completing technology projects from start to finish
Possession of, or ability to obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence
Authorization to obtain, or provide a copy of, the applicant's official state/district driving record

Nice To Haves

Extensive experience with Microsoft Azure and InTune
Windows 11, Windows server 2022 and SQL server 2019+
Familiarity with integrated library systems (especially Koha) and library technology environment, including use of library specific software (Faronics Deep Freeze)
Knowledge of SQL, especially writing reports and queries to extract data when requested
PowerShell scripting or similar, Win32 app management
Apple products (iPads, Macbooks) and Chromebooks

Responsibilities

Reviewing, resolving and completing complex IT issues not resolved by the DTS or library vendor
Managing, updating and implementing PC configurations for public use using Microsoft Azure’s InTune
Using Microsoft Azure and InTune to coordinate and support a fleet of library-specific hardware and software used both by the public and library staff
Maintaining and resolving library-related peripherals, audio-visual, network and wireless support
Representing unit and department technology needs in enterprise-wide projects and meetings
Planning procedural and performing functional testing after patching and upgrades are applied
Assisting with requirements for scope of works for library contract agreements
Developing system lifecycle documents including detailed functional and technical requirements, detailed design specifications, use cases, and test scenarios to ensure final products meet customer business needs and expectations
Maintaining up to date workflows and informational models, as well as user documentation for the supported library systems
Developing requirements, managing customer focused messaging, and coordinating with required parties when system enhancements, patches or customizations need to be developed