BFT Temporary Business Systems Analyst I
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Works with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts, and perform user acceptance testing. If applicable for specific role, must be able to obtain required certifications as outlined by program requirements.
Requirements
- Related IT experience, ideally in healthcare IT environment 0-1 year preferred
- Experience providing end-user support, preferably in a healthcare setting.
- Problem-solving skills.
- Ability to document workflows and business processes.
- Proficient interpersonal skills to effectively communicate with both technical and non-technical staff.
- Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.
Responsibilities
- Support and educate users on the use of clinical and complementary applications.
- Help identify and resolve issues, escalating as needed for timely resolution
- Provide high-quality service to end users in accordance with defined service-level agreements.
- Assist with documenting business processes and running reports as needed.
- Understand user requirements; assist in translating these into functional requirements.
- Assist with executing user acceptance testing plans.
- Participate in team meetings to discuss team and project activities, issues, changes, and communications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
