Business Systems Analyst I - FT/DAY

Pioneer Human Services•Seattle, WA

2d•$84,466 - $112,621

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Business Systems Analyst with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion. WHO WE ARE - Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. WHAT WE OFFER At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance. Compensation: New hires start between $84 466 and $112 621 based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range. Benefits: Eligible after 30 days of full-time employment (minimum of 30 hours/week): Medical Flexible spending Dental Vision Additional coverage after 60 days: Life AD&D Disability Other benefits: Dependent Daycare Flexible Spending Tuition assistance (100% for bachelor's, 50% for graduate programs) Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution) Employee recognition programs Public transportation discount Employee assistance program (EAP) WHAT YOU'LL DO The Business Systems Analyst [BSA] is responsible for information technology business systems analysis for corporate information technology projects. This position is first level technical support for all business systems and supports the IT application system issues and service requests as application specialists. The position acts as liaison between business user groups and technical systems groups. Creates and updates process and procedure documentation, as well as training program documentation for Application Systems. Performs and coordinates the analysis and design of system solutions and maintains a thorough understanding of the needs from the business and technical perspectives. Captures business and technical requirements, develops business specifications for new and enhanced systems and process workflows, facilitates evaluating and selecting solutions, develops and deploys testing, training and documentation strategies. The BSA works with the business on quality processes through training and testing support for Application Systems.

Requirements

Education: Bachelor’s degree in computer science, information systems, business or a related field required (or an additional four years of recent and relevant work experience may be considered).
Experience: At least six years of progressive experience within an IT environment that includes:
Performing data, and/or business systems analysis with business process owners and information technology workgroups in IT projects ranging in a broad range of size and complexity.
Experience in structured testing methods and processes. Translating functional requirements into test plans and test cases as well as leading and/or executing testing activities.
Demonstrated experience presenting technology recommendations from a business perspective.
Proficiency with business process modeling, BSA tools/techniques, testing processes/techniques, MS Office Suite including Excel pivot tables, data analysis with Access and Visio.
Knowledge of agile and/or waterfall software development life cycles. Experience working with an IT Project Manager.

Responsibilities

Responsible for gathering, analyzing, and creating comprehensive work products documenting requirements and/or user stories with Stakeholders and Subject Matter Experts, including validation and traceability, for existing and new applications.
This position understands how organizations function to accomplish their purpose and defines capabilities/needs that an organization requires providing a service or meeting their goals.
Plans, directs and completes the analysis of business problems or product/services to be developed for delivery.
Provides technical assistance in identifying, evaluating and developing system solutions and procedures that are cost effective and meet user requirements.
Assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service-related initiatives.
Acts as liaison between the user community and internal IT resources and interfaces with vendors as appropriate.
Plans, facilitates, and participates in working sessions with cross-functional resources in regard to User Acceptance Testing and supports deployment activities along with post deployment business validation.
Prepares and maintains end-user documentation for applications and systems.
Prepares and maintains disaster/recovery documentation for applications and systems.
Supports deployment activities along with post deployment business validation.
Participates and leads user training sessions, assists in developing training materials.

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)