About The Position
As a Business Systems Analyst (BSA) I, you are a critical bridge between ambitious business goals and technical execution within our GTM systems ecosystem. You will partner with various business units, moving beyond simple documentation to diagnose multi-step user problems and translate them into clear, actionable technical solutions. Reporting to the Director of Business Systems, this role is ideal for an independent problem-solver who can "speak the language" of both business leaders and engineers. You will own configuration changes end-to-end, ensuring our GTM systems, like Salesforce and Outreach, directly support our company's growth and efficiency.
Requirements
- Technical Proficiency: Proven experience managing configuration in an enterprise platform, with direct, hands-on experience in the Salesforce ecosystem.
- Analytical Rigor: Ability to use logic and methods to solve difficult problems and translate them into simple technical documentation.
- Process Mapping: Demonstrated ability to document "As-Is" and "To-Be" process maps.
- Professionalism: 2-4 years of experience in a high-growth tech environment or systems-focused role.
- Communication: Excellent multi-mode communication skills, with the ability to build consensus among Product, Engineering, and Business groups.
Nice To Haves
- Experience with GTM tech stack tools such as Outreach, ChiliPiper, and Telephony platforms.
- Salesforce certifications (e.g., Administrator).
- Experience in a high-growth, startup environment.
Responsibilities
- Requirements & Documentation: Lead requirements-gathering sessions with stakeholders and translate user needs into comprehensive technical documentation, including BRDs, "As-Is" process maps, and "To-Be" workflows.
- Problem Diagnosis: Independently diagnose multi-step user issues and translate requests into clear, simple user stories that drive development forward.
- System Configuration: Own configuration changes (fields, rules, objects) within a single system end-to-end, ensuring solutions are technically feasible and scalable.
- Stakeholder Partnership: Proactively gather feedback from a defined user group and act as a consultant to ensure solutions meet stated business needs.
- Decision Making: Make high-quality, timely decisions on configuration choices to prevent development stalling.
- Autonomy: Work independently on assigned features and projects, proactively managing scope within well-defined project boundaries.
Benefits
- For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
- Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
