BFT Temporary Business Systems Analyst I

Mass General Brigham • Somerville, MA

4d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

• Related IT experience, ideally in healthcare IT environment
• Experience providing end-user support, preferably in a healthcare setting.
• Problem-solving skills.
• Ability to document workflows and business processes.
• Proficient interpersonal skills to effectively communicate with both technical and non-technical staff.
• Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.

Nice To Haves

• 0-1 year preferred

Responsibilities

• Support and educate users on the use of clinical and complementary applications.
• Help identify and resolve issues, escalating as needed for timely resolution.
• Provide high-quality service to end users in accordance with defined service-level agreements.
• Assist with documenting business processes and running reports as needed.
• Understand user requirements; assist in translating these into functional requirements.
• Assist with executing user acceptance testing plans.
• Participate in team meetings to discuss team and project activities, issues, changes, and communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level