Business Systems Analyst I - ERP Training Developer

Cincinnati Children's

9d•$56,846 - $72,488•Remote

About The Position

This is an entry-level professional position responsible for gathering and organizing business data through an integrated software suite and overseeing applications that automate business functions. The role requires conceptual knowledge of theories, practices, and procedures within the job discipline, accomplishing straightforward tasks using defined procedures, and receiving guidance from more senior roles. The position involves assisting with testing/quality assurance, documenting outcomes, developing an understanding of business theories to identify process improvement opportunities, and aiding in the development of business process designs, user guides, and training materials to support system adoption. Additionally, the role provides production support, application configuration, and enhancements under the direction of senior team members.

Requirements

Bachelor's degree in a related field OR equivalent combination of education and experience
0+ years of experience in a related job discipline

Nice To Haves

Experience developing training materials, job aids, or user documentation to support business processes or system implementations
Familiarity with instructional design principles or adult learning concepts
Experience translating technical processes into clear, user-friendly documentation
Exposure to enterprise systems such as HRIS, ERP, or workforce management tools (e.g., UKG, Kronos)
Experience supporting system implementations, testing (UAT), or go-live readiness activities
Strong analytical, problem-solving, and written communication skills.

Responsibilities

Assists in executing the testing/quality assurance needs of the enterprise business suite.
Document testing outcomes.
Develops understanding of business theories, concepts, principles and techniques of the business areas to identify opportunities for process improvement.
Assists with the development of business process designs, user guides and training materials to support system adoption.
Addresses production support, application configuration and enhancements with direction from senior level team members as needed.
Provide support and resolution assistance for production and process issues.
Seeks guidance to troubleshoot and decipher error messages.
Assists with the appropriate Change Control methods to implement system solutions.
Support departmental efforts to improve customer satisfaction.
Develop a familiarity of existing business processes to avoid potential issues as well as gathering information for future process improvement opportunities.
Exercise good judgement and follow appropriate escalation procedures in accordance with information technology service level agreements.
Provides end-user support.
Monitor SLA's and escalates as needed.
Adhere to and promote continual adoption of change management policies and procedures.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.
Develop and maintain positive relationships.
Works collaboratively with team members and cross functional partners to align standards, share knowledge, and ensure consistency across deliverables.
Demonstrates accountability to both individual work and overall team outcomes, supporting a cohesive and effective team environment.
Participate in instructional seminars.
Continued development on Cincinnati Children's computer-based systems.