Business Systems Analyst Consultant

PNC•Strongsville, OH

1d•$75,000 - $137,500•Onsite

About The Position

As a Business Systems Analyst Consultant within PNC's Lending Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL, or Dallas, TX. As a Business Systems Analyst Consultant within Lending Technology your key responsibilities will include, but are not limited to: • Partner with product owners, business stakeholders, development teams, testing teams, operations, risk, and compliance to support delivery of collections capabilities within the Lending Technology CPR program. • Translate business needs into clear, actionable deliverables including user stories, process flows, acceptance criteria, and implementation-ready requirements • Support both functional and technical requirements, including work related to Debt Manager and Java-based systems • Conduct discovery sessions to gather, clarify, and document business and system requirements • Create, refine, and manage user stories to ensure alignment with business objectives and delivery timelines • Document current-state and future-state processes to support process improvement and system enhancements • Analyze data trends and perform database queries to validate business processes and identify issues or opportunities • Support API integration efforts by defining and validating integration requirements across upstream and downstream systems • Research and resolve issues through collaboration with business, development, and testing teams • Act as a liaison across teams to ensure requirements are clearly understood, implemented correctly, and validated against business goals and control expectations • Support user acceptance testing (UAT) and ensure successful delivery of enhancements and new functionality • Contribute to projects including system enhancements, data quality improvements, workflow automation, and business rule implementation PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements . Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed . Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results . Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
CBAP (Certified Business Analysis Professional) certification preferred.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis

Responsibilities

Partner with product owners, business stakeholders, development teams, testing teams, operations, risk, and compliance to support delivery of collections capabilities within the Lending Technology CPR program.
Translate business needs into clear, actionable deliverables including user stories, process flows, acceptance criteria, and implementation-ready requirements
Support both functional and technical requirements, including work related to Debt Manager and Java-based systems
Conduct discovery sessions to gather, clarify, and document business and system requirements
Create, refine, and manage user stories to ensure alignment with business objectives and delivery timelines
Document current-state and future-state processes to support process improvement and system enhancements
Analyze data trends and perform database queries to validate business processes and identify issues or opportunities
Support API integration efforts by defining and validating integration requirements across upstream and downstream systems
Research and resolve issues through collaboration with business, development, and testing teams
Act as a liaison across teams to ensure requirements are clearly understood, implemented correctly, and validated against business goals and control expectations
Support user acceptance testing (UAT) and ensure successful delivery of enhancements and new functionality
Contribute to projects including system enhancements, data quality improvements, workflow automation, and business rule implementation
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.