Business Systems Analyst - Admin

City of Riverside • Riverside, CA

2d • Onsite

About The Position

The City of Riverside, Public Utilities Department (RPU) is accepting applications for the position of BUSINESS SYSTEMS ANALYST to fill two (2) vacancy in the Administration Business Systems Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. Under general supervision, The Business Systems Analyst to perform a variety of professional, technical and analytical duties in the areas of systems analysis and testing, system troubleshooting and business policies and procedures review; to assist in the implementation of complex computer systems for various Departments; to provide user support and to assist in additional system module implementation including vendor upgrades; to provide highly responsible assistance to higher level management staff; and to perform related duties as assigned.

Requirements

• Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in Information Systems, Computer Science, Business Administration, Public Administration, or a related field. Up to two years of additional qualifying experience may substitute for the required education.
• Three (3) years of responsible experience in automated system implementation including the areas of information technology, customer service, billing, financial and cost analysis, development of policies or project management.
• A Master's degree in a related area may substitute for one year of the required experience.

Nice To Haves

• Experience working with a Customer Information System (CIS) and its integrated systems
• Experience / knowledge of the meter to cash process
• Experience troubleshooting systems and account issues
• Experience/ knowledge testing bug fixes and new system functionality
• Experience developing functional specifications related to business requirements
• Experience analyzing and running reports utilizing online report servers
• Knowledge of helpdesk ticketing systems for reporting and resolving issues

Responsibilities

• Perform complex system testing, user documentation and implementation of added systems features.
• Perform system analysis for large and complex projects; test and recommend system solutions.
• Communicate with, and provide highly responsible support to, system users.
• Perform procedural audits on business systems of large scope and complexity; identify areas to be considered for improved efficiency.
• Analyze and troubleshoot complex system problems/solutions.
• Define and conduct necessary advanced user system training.
• Prepare and design complex and technical system generated reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level