Business Systems Analyst 2 (NY HELPS)

New York State Department of Agriculture and Markets • Albany, NY

14h • Hybrid

About The Position

The New York State Department of Agriculture and Markets is seeking a Business Systems Analyst 2 to serve as the Department’s primary IT Project Manager, overseeing all technology initiatives and acting as the vital link between the Department and the Office of Information Technology Services. The Business Systems Analyst 2 will be responsible for the comprehensive management and coordination of the Department’s IT projects. This includes providing essential technical support and direction, as well as offering insightful business interpretation and analysis for specific programs. A significant part of their role will involve the development of detailed system specifications, conducting thorough quality assurance tasks, and creating effective system-related training programs. Specifically, this position will coordinate all activities related to the planning, testing, training, and implementation of both new and existing systems. They will be responsible for scheduling future enhancement phases, which involve researching, gathering, and evaluating information system or business process requirements. A key function will be to prioritize business process changes to ensure our systems remain functional and efficient, and to establish clear timetables for the completion of all projects. Furthermore, the Business Systems Analyst 2 will engage in business analysis intelligence, including data mining to extract valuable information for forecasting and to measure service delivery metrics. This data will be instrumental in providing management with the insights needed to make informed policy decisions. They will also act as subject matter expert for the Department’s unique applications and programs, developing training and user support materials, and contributing to the upkeep of organizational process assets, such as procedure manuals. A crucial aspect of this role is validating that proposed solutions effectively meet business needs. This will be achieved by developing test data and scenarios, rigorously testing system functions, and meticulously documenting the results. The analyst will also evaluate the performance of implemented solutions against our established business goals and objectives. The analyst will play a key part in prioritizing requirements, organizing them logically, and specifying and modeling them. They will define the assumptions and constraints of solutions throughout their lifecycle and ensure the quality and value of these requirements. The Business Systems Analyst 2 will be instrumental in defining the core business needs that drive the initiation of any project. They will assess the capability gaps within our existing solutions and determine the most effective approaches to meeting these business needs. This includes defining a clear business case for any new or modified solution, assessing proposed solutions, and allocating requirements across different solution components and releases. They will also evaluate our organizational readiness to implement new or modified solutions and define the necessary transition requirements for smooth implementation.

Requirements

• One year of permanent, contingent-permanent, or 55 b/c service as a Business Systems Analyst 1, SG-18 (for direct-line promotion).
• Bachelor’s or higher degree AND three years of business analysis experience where primary duty was performing three of the five specified activities (Open-Competitive NY HELPS Exam Qualifications A).
• Bachelor’s or higher degree AND possession of a Level 2 IIBA/CCBA Certification AND one year of business analysis experience where primary duty was performing three of the five specified activities (Open-Competitive NY HELPS Exam Qualifications B).
• Possession of a Level 3 IIBA/CBAP Certification (Open-Competitive NY HELPS Exam Qualifications C).
• Seven years of business analysis experience including specified activities (Open-Competitive NY HELPS Qualifications).
• One year of permanent, competitive service in a title designated as appropriate for transfer under Section 70.1 of the Civil Service Law (e.g., Call Center Quality Assurance Specialist 2, G-23, or Children & Family Services Specialist 2, G-23) (70.1 Transfer Qualifications).
• One year of permanent, competitive service in a Grade 21 title or higher (70.4 Transfer Qualifications).
• Bachelor’s or higher degree AND three years of business analysis experience where primary duty was performing three of the five specified activities (70.4 Transfer Qualifications A).
• Bachelor’s or higher degree AND possession of a Level 2 IIBA/CCBA Certification AND one year of business analysis experience where primary duty was performing three of the five specified activities (70.4 Transfer Qualifications B).
• Possession of a Level 3 IIBA/CBAP Certification (70.4 Transfer Qualifications C).
• Received a passing score on the most recent Business Systems Analyst 2 examination (70.4 Transfer Qualifications).
• Bachelor’s or higher degree AND three years of business analysis experience where primary duty was performing three of the five specified activities (55-b/c Qualifications A).
• Bachelor’s or higher degree AND possession of a Level 2 IIBA/CCBA Certification AND one year of business analysis experience where primary duty was performing three of the five specified activities (55-b/c Qualifications B).
• Possession of a Level 3 IIBA/CBAP Certification (55-b/c Qualifications C).

Nice To Haves

• Proven project management experience, especially in IT projects.
• Strong track record of managing projects from start to finish, encompassing defining scope, allocating resources, mitigating risks, tracking budgets, and effectively communicating with all stakeholders.
• Solid understanding of the unique landscape of government IT projects.
• Ability to extract, interpret, and present data effectively for decision-making.
• Exceptional communication and interpersonal skills.
• Ability to articulate complex technical information clearly to both technical and non-technical audiences.
• Ability to foster strong working relationships across the Department.

Responsibilities

• Serve as the Department’s primary IT Project Manager, overseeing all technology initiatives.
• Act as the vital link between the Department and the Office of Information Technology Services.
• Manage and coordinate the Department’s IT projects.
• Provide technical support and direction.
• Offer business interpretation and analysis for specific programs.
• Develop detailed system specifications.
• Conduct quality assurance tasks.
• Create system-related training programs.
• Coordinate planning, testing, training, and implementation of new and existing systems.
• Schedule future enhancement phases.
• Research, gather, and evaluate information system or business process requirements.
• Prioritize business process changes.
• Establish clear timetables for project completion.
• Engage in business analysis intelligence, including data mining for forecasting and measuring service delivery metrics.
• Provide management with insights for informed policy decisions.
• Act as subject matter expert for the Department’s unique applications and programs.
• Develop training and user support materials.
• Contribute to the upkeep of organizational process assets, such as procedure manuals.
• Validate that proposed solutions effectively meet business needs.
• Develop test data and scenarios.
• Test system functions rigorously.
• Document test results meticulously.
• Evaluate the performance of implemented solutions against business goals and objectives.
• Prioritize requirements, organize them logically, and specify and model them.
• Define assumptions and constraints of solutions throughout their lifecycle.
• Ensure the quality and value of requirements.
• Define core business needs that drive project initiation.
• Assess capability gaps within existing solutions.
• Determine effective approaches to meeting business needs.
• Define a clear business case for new or modified solutions.
• Assess proposed solutions.
• Allocate requirements across different solution components and releases.
• Evaluate organizational readiness to implement new or modified solutions.
• Define necessary transition requirements for smooth implementation.

Benefits

• Inexpensive Health Insurance options
• Free dental coverage
• Free vision coverage
• NY S Pension Plan membership
• 5 days of personal time (within the first year)
• 13 vacation days
• 13 sick days
• 13 paid holidays
• Potential eligibility for Federal Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level