Business Systems Administrator

TextUs

3d•$70,000 - $85,000•Remote

About The Position

TextUs on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation, ease of use, and delivering measurable results, our strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for our customers and stakeholders. At TextUs, every team member is empowered to make a difference. Our collaborative and data-driven culture, combined with the guidance of a proven leadership team, ensures you have the resources and support to excel. Together, we’re building the future of mobile-first, conversational engagement and redefining what’s possible for businesses and their stakeholders. Information Systems are very important here at TextUs. From tracking our company's high level KPIs down to individual case queues for our support team, we get to work with just about every team. We are a small team, so that means you will have the opportunity to learn about various aspects of Information Systems and see the impact of your work on a regular basis. We like to promote from within, so as the company grows, there is opportunity for advancement as well as continuing to help out our fellow team members.

Requirements

You are a top-notch, hands-on self starter who is passionate about operationalizing business processes and providing clear data-driven insights.
Ability to work cross-functionally to derive meaningful insights.
Ability to think outside of the box and problem solve.
3+ years of experience managing Salesforce - hands-on Salesforce administration experience is required.

Nice To Haves

Entry-level proficiency or working knowledge of NetSuite (ERP) and/or ETL/integration tools such as Celigo is strongly preferred; willingness to learn required.
Familiarity with data integration concepts and cross-system workflows (e.g., syncing records between CRM, ERP, and marketing automation platforms) is a plus.

Responsibilities

Partner closely with internal teams to optimize and implement best practices across our information systems processes
Manage internal enablement for education/re-education of Salesforce and other sales-supporting software
Manage onboarding and offboarding team members
Monitor Salesforce data quality and cleanup as necessary to ensure data integrity
Manage Sales, Marketing, and Customer Success Daily and Monthly Dashboards within Salesforce
Manage internal requests for new functionality and troubleshooting reports of bugs within owned systems
Manage scheduled and ad-hoc reporting of account and opportunity lists, funnel and pipeline reporting, and other success metrics identified by the business
Manage internal wiki with documentation and updates for our GMT process and support documentation
Work in partnership with Marketing and the go-to-market team to optimize processes within HubSpot and its integrations into Salesforce
Support and administer ERP systems (NetSuite preferred) and ETL/integration tools (e.g., Celigo or similar platforms) to ensure seamless data flow across business systems
Assist in managing and maintaining integrations between Salesforce, NetSuite, HubSpot, and other third-party tools to support operational efficiency