Business Systems Administrator

Genuine Comfort•Markham, ON

33d•$70,000 - $80,000•Hybrid

About The Position

Reporting to the Director of Supply Chain and Information Technology, we are hiring an Business Systems Administrator to play a key role in the stability, security, and performance of Genuine Comfort’s IT environment. In this newly created role, you will ensure reliable day-to-day access, usability, and security across core business systems. You will provide hands-on technical support to employees, administer cloud-based platforms, and support database operations so that data remains accurate, secure, and readily available. You will take ownership of system configuration, user access, and security administration across the organization, helping to establish consistency, resilience, and strong governance practices. In addition, you will develop and deliver training on IT processes and procedures to support adoption, compliance, and continuous improvement. As a trusted subject-matter expert, you will partner with teams across the business to support IT projects and contribute to ongoing system enhancements that improve how people work every day. This is a full-time position, working four days per week on-site in our Markham, Ontario office and one day remotely.

Requirements

The experience. You bring experience in software development, integrations, APIs, or working with ERP vendors and external IT service providers. You take a customer-first approach and enjoy helping users work confidently with technology. You communicate clearly and patiently with non-technical users and create documentation, SOPs, and user guides that support adoption and self-service. Experience supporting multi-site environments across Canada and the U.S. and working within an ITSM or ticketing platform would be an asset. You are comfortable owning issues end-to-end and identifying opportunities to improve processes and service delivery.
The technical skills. You have experience administering cloud-based and SaaS environments and acting as the primary administrator for core business systems. Your background includes end-user support across hardware, software, access, and connectivity, along with identity and access management, MFA, and endpoint security. You are comfortable managing credentials, permissions, and system stability in a cloud-first environment. Exposure to SQL, database operations, or reporting tools such as Power BI is an asset, as is familiarity with scripting or automation tools such as Python or PowerShell.
Communication and collaboration. You have strong written and verbal communication skills and can translate technical concepts for non-technical audiences with patience and empathy. You build trust through clarity, reliability, and accountability and handle escalations with professionalism.
Adaptability and resilience. You thrive in environments with ambiguity and changing priorities. You are comfortable being the sole in-house IT resource and continuously improving how technology supports the business.

Nice To Haves

Experience supporting multi-site environments across Canada and the U.S. and working within an ITSM or ticketing platform would be an asset.
Exposure to SQL, database operations, or reporting tools such as Power BI is an asset, as is familiarity with scripting or automation tools such as Python or PowerShell.