Business Systems Admin (Salesforce)
About The Position
The Business Systems Administrator role is responsible for configuration and maintenance of Salesforce and related Enterprise SaaS applications. This role acts as the administrator of Salesforce products, which may include Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications, such as Gainsight, Gong, and Precursive, among others. The administrator will understand data flows and integrations between multiple enterprise applications, using systems knowledge to design scalable solutions across all applications. They will test and QA any changes with peers and/or users as applicable, and provide day-to-day end user support, resolving software help center tickets within established Service Level Agreements (SLAs). This support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation. The role also involves contributing to the refinement of user stories in the backlog in partnership with the broader team, championing platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc., and escalating support tickets as needed to senior-level admins and/or product owner. The administrator will keep current on available releases, technologies, and applications, providing guidance to IT and business leaders as needed. They will also participate in day-to-day systems integration of acquired companies, which may include data migrations, systems design, and configuration changes, and participate in larger IT projects, such as version upgrades or new implementations.
Requirements
- Salesforce Certified Administrator or higher. Must have demonstrated administration skills of Sales Cloud and Service Cloud.
- Ability to think strategically and understand long-term impacts of today’s decisions while maintaining exceptional attention to detail
- Ability to manage and prioritize multiple priorities simultaneously
- Ability to translate business requirements into actionable results.
- Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
- Understanding of software development lifecycle.
- 2+ years in experience in Salesforce as power user or administrator, with at least 1 year as an administrator.
- Basic understanding of database structure.
- Basic understanding of Cloud technologies.
- Bachelor’s degree
Nice To Haves
- Experience with Agile methodologies and working in Sprints.
- Familiarity with Salesforce development framework (Apex, Visualforce).
- User or administration experience in following SaaS applications or similar: Salesforce CPQ, Gong, Highspot, Pardot, and Gainsight.
- Experience integrating acquired systems.
Responsibilities
- Act as the administrator of Salesforce products, which may include Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications, such as Gainsight, Gong, and Precursive, among others.
- Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
- Test and QA any changes with peers and/or users as applicable.
- Provide day-to-day end user support and resolve software help center tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
- Contribute to the refinement of user stories in our backlog in partnership with the broader team.
- Champion platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc.
- Escalate support tickets as needed to senior-level admins and/or product owner.
- Keep current on available releases, technologies, and applications. Provide guidance to IT and business leaders as needed.
- Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
- Participate in larger IT projects, such as version upgrades or new implementations.
Benefits
- Fantastic health and wellness benefits package
- outstanding 401k match
- flexible PTO program
- generous and inclusive parental leave policy
- Relias pays for the employee portion of the monthly healthcare premium
- Flexible work environment with onsite and work from home options
- Active Employee Resource Groups open to all employees
- Comprehensive onboarding program
- Growth and career advancement opportunities
- Promotes internal mobility and career growth aligned with evolving business needs
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
