Business Systems Admin (Salesforce)

Relias US•Morrisville, NC

1d•Hybrid

About The Position

The Business Systems Administrator role is responsible for configuration and maintenance of Salesforce and related Enterprise SaaS applications. The role involves acting as the administrator for Salesforce products (Sales Cloud, CPQ, Service Cloud, or Experience Cloud) and related applications like Gainsight, Gong, and Precursive. A key aspect of the role is understanding data flows and integrations between multiple enterprise applications, using this knowledge to design scalable solutions. The administrator will also provide day-to-day end-user support, resolve help center tickets within SLAs, and contribute to refining user stories. Championing platform excellence, including data governance, security controls, and optimal administration of roles, profiles, and objects, is crucial. The role requires staying current on available releases and technologies, providing guidance to IT and business leaders, and participating in systems integration for acquired companies and larger IT projects like version upgrades or new implementations.

Requirements

Salesforce Certified Administrator or higher. Must have demonstrated administration skills of Sales Cloud and Service Cloud.
Ability to think strategically and understand long-term impacts of today’s decisions while maintaining exceptional attention to detail
Ability to manage and prioritize multiple priorities simultaneously
Ability to translate business requirements into actionable results.
Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
Understanding of software development lifecycle.
2+ years in experience in Salesforce as power user or administrator, with at least 1 year as an administrator.
Basic understanding of database structure.
Basic understanding of Cloud technologies.
Bachelor’s degree

Nice To Haves

Experience with Agile methodologies and working in Sprints.
Familiarity with Salesforce development framework (Apex, Visualforce).
User or administration experience in following SaaS applications or similar: Salesforce CPQ, Gong, Highspot, Pardot, and Gainsight.
Experience integrating acquired systems.

Responsibilities

Act as the administrator of Salesforce products, which may include Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications, such as Gainsight, Gong, and Precursive, among others.
Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
Test and QA any changes with peers and/or users as applicable.
Provide day-to-day end user support and resolve software help center tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
Contribute to the refinement of user stories in our backlog in partnership with the broader team.
Champion platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc.
Escalate support tickets as needed to senior-level admins and/or product owner.
Keep current on available releases, technologies, and applications. Provide guidance to IT and business leaders as needed.
Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
Participate in larger IT projects, such as version upgrades or new implementations.

Benefits

Fantastic health and wellness benefits package
outstanding 401k match
flexible PTO program
generous and inclusive parental leave policy
Relias pays for the employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
Promotes internal mobility and career growth aligned with evolving business needs
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees